Nevada Cares Campus - Lead Support Staff - Swing Shift

Volunteers of America Northern California & Northern Nevada•Reno, NV

5d•$28 - $28•Onsite

About The Position

VOA Northern California & Northern Nevada is hiring a Lead Support Staff member for the Nevada Cares Campus, an emergency shelter in Reno serving up to 600 adults and couples experiencing homelessness. The Lead Support Staff performs Support Staff duties while leading the team by example, helping ensure participants receive safe, compassionate, professional, and nonjudgmental service. The role supports participant needs, resident safety, program operations, and established organizational standards. The position leads daily shift activities, coordinates shelter routines, responds to participant and employee concerns, supports staff assignments and scheduling, and serves as the point person for emergencies. It also helps maintain program records and the facility, supports client development, assists with staff orientation and training, and takes responsibility for site activities and outcomes when the Shelter Supervisor is absent. The role requires sound communication, judgment, teamwork, and adherence to program policies, ethical standards, and confidentiality requirements.

Requirements

High school diploma or GED.
At least six months of experience working with the homeless population.
Demonstrated ability to write accurate and timely reports.
Knowledge of shelter and outreach policies and procedures, or the ability to interpret them and ensure adherence.
Ability to communicate and comprehend oral and written instructions and provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills.
Valid Nevada driver’s license, proof of insurance, and ability to meet the organization’s insurance carrier guidelines.
Ability to interpret policies and procedures and answer questions.
Ability to proactively resolve problems.
Teamwork and oral and written communication skills.
Ability to de-escalate crisis situations and assist residents and staff during emergencies.
Organizational skills, analytical ability, and decision-making ability.
Ability to lift and move up to 40 pounds and safely maneuver the weight distribution of a client in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; climb stairs as needed; and kneel occasionally.

Nice To Haves

Experience leading or directing teams is highly desired.
Homeless shelter experience is preferred.

Responsibilities

Lead Support Staff and perform daily Support Staff responsibilities by example.
Explain campus and program rules and regulations to participants.
Ensure intake processes are completed correctly and information is accurately reported in HMIS.
Coordinate bed and sleeping assignments, showers, laundering, and other daily routines.
De-escalate crises and respond appropriately, providing emergency assistance to clients and co-workers as needed.
Maintain daily statistical reports, shift logs, observation logs, incident reports, and banning notices.
Perform housekeeping and maintenance tasks as needed to meet city and county health and sanitation requirements.
Respond to client and employee questions and concerns, and provide direction to Support Staff.
Perform clerical duties, including answering the telephone, recording messages, and filing.
Check people into campus as needed.
Communicate routinely with the Nevada Cares Campus Leadership team and Washoe County staff.
Assist Shelter Supervisors with Support Staff assignments, direction of duties, and scheduling; address scheduling emergencies and provide emergency shift coverage as needed.
Serve as the point person for emergencies, assess their immediacy, and notify leadership and Washoe County staff when appropriate.
Report staffing, client, personnel, safety, workflow, and resource issues to appropriate management or leadership staff.
Support plans that help residents successfully complete the program and model positive behavior as clients work toward self-sufficiency.
Document and report client concerns or infractions that could affect program security.
Monitor program equipment and supplies and take action to replace or restock them as needed.
Obtain approval for exceptions to standard policy and direct available resources as required.
Maintain adequate and safe staffing coverage and perform assigned Support Staff leadership duties.
Be responsible for site activities and outcomes when the Shelter Supervisor is absent.
Follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Shelter Supervisor with department orientation and training new employees, identify training needs, and support program development.
Maintain working knowledge of fire, safety, and health standards.
Continue developing technical and interpersonal skills, attend staff meetings and assigned training, and complete required certifications such as CPR and First Aid.
Perform other program-related duties as assigned.