Nevada Cares Campus - Full-Time Swing Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

3d•Onsite

About The Position

The Support Staff member provides compassionate, professional, and non-judgmental services to participants at the Nevada Cares Campus, an emergency shelter in Reno serving up to 600 adults and couples experiencing homelessness. The role supports participant needs, resident safety and program integrity, and day-to-day shelter operations in accordance with organizational standards, program objectives, and applicable county health and sanitation requirements. This is a full-time swing-shift position, scheduled from 3:00 PM to 11:00 PM. Duties include supporting daily routines and participant property and mail services; maintaining facility safety, cleanliness, supplies, and records; responding to participant concerns and emergencies; communicating with program staff and external partners; and assisting with staff training and participant development. The hourly pay rate is $19.12. Employees working 30 or more hours per week are eligible for paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Requirements

Demonstrated ability to communicate and understand oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with participants who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to work as part of a team.
Computer skills.
CPR and First Aid training within 90 days of employment, with recertification as required.
Annual TB testing.
Must undergo a criminal background check.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crises and assist residents and staff during emergencies.
Organizational skills.
Analytical and decision-making ability.
Ability to lift and move up to 30 pounds and safely maneuver a client's weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; kneel occasionally; and climb stairs as needed.

Nice To Haves

A valid Nevada driver's license is preferred.

Responsibilities

Explain program rules and regulations to residents and facilitate their observance.
Coordinate meals, sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct scheduled hourly safety and security checks.
De-escalate crises and provide emergency assistance to participants and co-workers as needed.
Maintain daily reports, shift logs, observation logs, and incident reports.
Perform housekeeping and maintenance tasks, prepare dorm areas, and maintain staff areas to meet health and sanitation requirements.
Respond to participant questions and concerns and maintain routine communication with participants.
Perform clerical duties such as answering the telephone, recording messages, and filing.
Coordinate, inventory, store, provide, and safeguard participant property; post removal notices for unattended belongings and bicycles as required by policy.
Document and report participant concerns or infractions that may affect program security.
Maintain linen documentation and inventory, assist participants with linen replacement, and oversee restrooms, showers, and laundry facilities.
Monitor equipment and supply inventory and arrange for restocking or replacement as needed.
Seek approval for policy exceptions and notify management of workflow problems and resource needs.
Follow staffing schedules and communicate with on-site staff, the Shelter Supervisor, service providers, and county, state, and city program representatives as required.
Direct available resources and comply with ethical standards, program philosophy, and confidentiality laws.
Assist Shelter Supervisors and the Assistant Shelter Director with new employee orientation and training; identify training needs and contribute to program development.
Maintain working knowledge of fire, safety, and health standards.
Process, sort, forward, assign slots for, and distribute participant mail; assist participants with signing up for mail service.
Support staff and case management plans that help residents complete the program; communicate pertinent participant issues to VOA and Washoe County case management staff.
Model positive behavior to help participants work toward self-sufficiency.
Pursue ongoing skill development, attend staff meetings and assigned training, and complete required certifications such as CPR and First Aid.
Perform other duties as assigned.