Nevada Cares Campus - Employee Onboarding and Retention Specialist

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

10d

About The Position

The Employee Onboarding and Retention Specialist provides human resources and administrative support at the Nevada Cares Campus, including onboarding, recruitment, retention, personnel records, training, payroll, and benefits. The role requires strong attention to detail, confidentiality, and service-oriented work consistent with organizational standards. The specialist coordinates hiring and onboarding, ensures required paperwork is complete, supports employee access to timekeeping and benefits systems, and serves as an initial contact for employee questions about the HR Handbook and benefits. The position also supports training and orientation, maintains a first-30-days training program for new employees, and helps identify and implement improvements to onboarding. Additional duties include office administration, document preparation, equipment maintenance coordination, and participation in recruiting events.

Requirements

High school diploma or equivalent.
At least one year of experience providing administrative support.
Ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Computer proficiency, including intermediate knowledge of Excel and Word.
Ability to maintain records and comprehend mathematics.
Above-average written and verbal communication skills.
Ability to provide a kind and welcoming environment to visitors and maintain a polite telephone demeanor.
Valid Nevada driver's license and ability to meet the organization's insurance carrier guidelines.
Basic human resources knowledge.
Ability to understand and interpret policies, laws, and other regulations.
Teamwork and strong interpersonal skills.
Computer skills and organizational skills.
Analytical and decision-making ability.
Ability to type at least 40 words per minute.
Ability to lift and move up to 50 pounds and safely maneuver the weight distribution of office supplies.
Ability to stand, walk, bend, stoop, and sit frequently, and kneel occasionally.

Nice To Haves

Associate or bachelor's degree.
Human resources certification.
Experience with recruiting or benefits administration.
Knowledge of Nevada law.

Responsibilities

Perform daily onboarding and retention duties to achieve established objectives.
Coordinate onboarding processes, including scheduling onboarding sessions.
Request and ensure new-hire paperwork is completed in accordance with local, state, and federal standards.
Build relationships with directors, supervisors, employees, and applicants to support a positive onboarding experience.
Create and manage accurate new-employee personnel files.
Identify opportunities to improve onboarding and work with the Shelter Director to implement improvements.
Maintain office machines and schedule equipment repairs as needed.
Copy, fax, email, and distribute documents for the management team.
Create documents, spreadsheets, and reports as requested.
Attend recruiting events and job fairs.
Perform office errands, including filing, as requested.
Provide human resources support, including recruiting new employees.
Manage recruitment tasks, including reviewing resumes, coordinating interviews, conducting reference and background checks, and responding to applicants.
Greet applicants and confirm their employment applications are complete before interviews.
Manage new-hire onboarding, ensure documents are accurate and complete, and follow up on missing documents.
Assist employees with registering in the ADP timekeeping and benefits systems.
Take photographs of new employees and send them to the appropriate parties for name badge creation.
Serve as the initial point of contact for employee questions about interpretation of the HR Handbook and benefits.
Assist the HR Generalist or Director of HR with employee relations issues as needed.
Ensure human resources documents are accurate, complete, and sent to the Human Resources Department promptly.
Assist with training logistics, including tracking participants, creating sign-in sheets, setting up training rooms, and collecting evaluations.
Participate in employee orientation as needed.
Maintain and lead a training program for new employees during their first 30 days and provide ongoing training and professional development.
Pursue self-development and continually improve technical and interpersonal skills.
Attend staff meetings and training, and complete required certifications.
Perform other duties as assigned.