Nevada Cares Campus - Overnight Lead Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

1d•Onsite

About The Position

VOA Northern California & Northern Nevada is hiring an Overnight Lead Support Staff member for the Nevada Cares Campus, an emergency shelter in Reno serving adults and couples experiencing homelessness. The campus provides shelter for up to 600 people and allows clients to bring pets and personal possessions while accessing support services and case management. The Lead Support Staff member performs Support Staff duties and leads the team’s daily work, setting an example through reliable execution of shift responsibilities. The role ensures compassionate, professional, safe, and nonjudgmental service; supports participants and staff; helps assess participant needs; and maintains residents’ safety and the integrity of the program. The position also supports client development, daily site operations, staff training, and program maintenance, and may be responsible for site activities and outcomes when the Shelter Supervisor is absent. This is a full-time position scheduled Thursday through Monday, 10:45 p.m. to 7:15 a.m. the following day, with Tuesday and Wednesday off. The pay range is $28.12 per hour. Full-time employees working at least 30 hours per week are eligible for paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance.

Requirements

High school diploma or GED.
At least six months of experience working with the homeless population.
Ability to write accurate and timely reports.
Extensive knowledge of shelter and outreach policies and procedures, or the ability to interpret those policies and ensure adherence.
Ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to work as a team member.
Computer skills.
Valid Nevada driver’s license, proof of insurance, and ability to meet the organization’s insurance carrier guidelines.
Ability to interpret policies and procedures and answer questions.
Ability to resolve problems proactively.
Teamwork, oral and written communication, organizational, computer, analytical, and decision-making skills.
Ability to de-escalate crisis situations and assist residents and staff in emergencies.
Ability to lift and move up to 40 pounds and safely maneuver a client’s weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; climb stairs as needed; and kneel occasionally.

Nice To Haves

Experience leading or directing teams is highly desired.
Homeless shelter experience is preferred.

Responsibilities

Lead the Support Staff team in daily responsibilities and model exemplary execution of shift duties.
Explain campus and program rules and regulations to participants.
Ensure intakes are completed correctly and information is accurately reported in HMIS.
Coordinate bed and sleeping assignments, showers, laundry, and other daily routines.
De-escalate crises, respond appropriately to emergencies, and provide emergency assistance to clients and coworkers as needed.
Maintain daily reports and provide statistical information.
Perform housekeeping and maintenance tasks as needed to meet city and county health and sanitation requirements.
Complete shift logs, observation logs, incident reports, and banning notices as appropriate.
Respond to client and employee questions and concerns, and provide direction to Support Staff as needed.
Perform clerical duties such as answering the telephone, recording messages, and filing.
Check people into campus as needed.
Maintain routine communication with the Nevada Cares Campus Leadership team and Washoe County staff.
Assist Shelter Supervisors with Support Staff assignments, directing duties, and scheduling; address scheduling emergencies and provide emergency shift coverage as needed.
Serve as the point person for emergencies, assess their immediacy, and notify leadership and Washoe County staff when appropriate.
Report staffing, client, personnel, safety, and other issues to the appropriate leadership team member.
Support the Leadership team in implementing plans to help residents complete the program successfully, and model positive behavior that supports client self-sufficiency.
Document and report client concerns or infractions that may affect program security.
Monitor equipment and supply inventory and arrange replacement or restocking as needed.
Obtain approval for exceptions to standard policy and alert management to workflow problems and resource needs.
Follow staffing schedules, direct available resources, and perform assigned Support Staff leadership duties.
Oversee site activities and outcomes in the Shelter Supervisor’s absence.
Follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Shelter Supervisor with orientation and training for new employees, identify ongoing training needs, and contribute information and support to program development.
Maintain working knowledge of fire, safety, and health standards.
Continue developing technical and interpersonal skills, attend staff meetings and assigned training, and complete required certifications such as CPR and First Aid.
Perform other program-related duties as assigned.