Nevada Cares Campus - Lead Support Staff - Swing Shift

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

7d•Onsite

About The Position

VOA Northern California & Northern Nevada is recruiting a Lead Support Staff member for the Nevada Cares Campus, an emergency shelter serving adults and couples experiencing homelessness in the Reno area. In partnership with Washoe County, the campus can provide shelter for up to 600 people and offers access to support services and case management. The Lead Support Staff member performs Support Staff duties while leading the team’s daily work, modeling exemplary performance, and ensuring participants receive safe, compassionate, professional, and nonjudgmental service. The role supports participant needs, resident safety, program integrity, and established organizational standards. This is a full-time position scheduled Friday through Tuesday, 11:00 p.m. to 7:00 a.m. Wednesday and Thursday are days off. The listed pay is $28.12 per hour. Full-time employees working at least 30 hours per week are eligible for paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Requirements

High school diploma or GED.
At least six months of experience working with the homeless population.
Ability to write accurate and timely reports.
Knowledge of shelter and outreach policies and procedures, or ability to interpret them and ensure adherence.
Ability to communicate and comprehend oral and written instructions and provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients with varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills.
Valid Nevada driver’s license, proof of insurance, and ability to meet the organization’s insurance carrier guidelines.
Ability to interpret policies and procedures and answer questions, proactively resolve problems, and work as part of a team.
Oral and written communication, organizational, analytical, and decision-making skills.
Ability to de-escalate crisis situations and assist residents and staff during emergencies.
Ability to lift and move up to 40 pounds and safely maneuver a client’s weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; climb stairs as needed; and kneel occasionally.

Nice To Haves

Experience leading or directing teams is highly desired.
Homeless shelter experience is preferred.

Responsibilities

Lead the team in daily responsibilities and model exemplary execution of shift duties.
Explain campus and program rules and regulations to participants, ensure intakes are completed correctly, and verify that information is reported correctly in HMIS.
Coordinate bed and sleeping assignments, showers, laundry, and other daily routines; check people into campus as needed.
De-escalate crises, provide emergency assistance, and serve as the point person for emergencies by assessing urgency and notifying campus leadership and Washoe County staff when appropriate.
Maintain daily reports and complete shift logs, observation logs, incident reports, and banning notices.
Perform housekeeping and maintenance tasks as needed to meet city and county health and sanitation requirements.
Respond to client and employee questions and concerns; provide direction to Support Staff as needed.
Perform clerical duties, including answering the telephone, recording messages, and filing.
Maintain routine communication with the Nevada Cares Campus Leadership team and Washoe County staff, and report staffing, client, personnel, safety, and other issues to appropriate leadership.
Assist Shelter Supervisors with Support Staff assignments, directing duties, and scheduling; respond to scheduling emergencies and provide emergency shift coverage as needed.
Support plans to help residents successfully complete the program and role-model positive behavior that encourages self-sufficiency.
Document and report client concerns and infractions that may affect program security; monitor equipment and supply inventory and take action to restock or replace items as needed.
Secure approval for exceptions to standard policy, notify management about workflow problems and resource needs, adhere to staffing schedules, and direct available resources.
Perform assigned Support Staff leadership duties and take responsibility for site activities and outcomes in the Shelter Supervisor’s absence.
Follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Shelter Supervisor with department orientation and training for new employees; identify staff training needs and report them to management.
Contribute information and support to program development and maintain working knowledge of fire, safety, and health standards.
Continue developing technical and interpersonal skills; attend staff meetings and assigned training and complete required certifications, such as CPR and First Aid.
Perform other program-related duties as assigned.