Investment Client Onboarding Senior Specialist (Hybrid)

Northwestern Mutual•Milwaukee, WI

3d•$70,320 - $121,320•Hybrid

About The Position

The Investment Client Onboarding Senior Specialist works in Northwestern Mutual’s Field Shared Services organization as part of the Wealth Operations team, which provides investment operational support to advisors and Network Office teams. The role supports the growing investment client onboarding program and helps deliver services to the field. The specialist creates investment proposals and new-account paperwork, processes transfer and cash-management instructions, tracks account status, and works with advisors, staff, and contra-firms to resolve account-related questions. The role also supports quality control, process improvement, and the development of less experienced team members. This position is classified as a Registered Representative under NMIS guidelines and requires fingerprinting.

Requirements

Bachelor’s degree in business, finance, or a related field.
At least three years of financial services experience, with demonstrated knowledge and understanding of Northwestern Mutual investment products, markets, technologies, and services.
At least one year of experience with investment operations activities such as new account opening or transfers.
FINRA Series 7.
Effective written and verbal communication skills, including the ability to positively influence, work cooperatively, and negotiate with department and field contacts.
Strong consultation, organizational, and communication skills, including the ability to establish rapport.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Ability to make sound judgments and decisions in ambiguous situations.
Strong mentoring and coaching skills, including the ability to lead development and training of junior team members.

Responsibilities

Create investment proposals and generate new account paperwork.
Enter transfer requests and ACH/cash management instructions accurately.
Track account status in investment systems and contact contra-firms for transfer status.
Use critical thinking and judgment to resolve account transfer requests or issues and identify matters requiring escalation.
Recommend and implement improvements to standard work and work processes.
Mentor less experienced staff in technologies and standard work.
Perform final quality checks for peers and more junior staff.
Manage weekly calls with advisors and staff to provide account status updates or background information on work in progress.
Apply basic investment knowledge to provide flexibility when following standard work.
Understand and apply, with guidance, special instructions outside standard procedures.