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The Community Care Nurse Case Manager Registered Nurse (RN) executes a streamlined approach to receiving, triaging, and directing timely, coordinated care. The nurse demonstrates proficient practice and decision-making, deliberate planning, and strong critical-thinking skills. The role uses nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through care options, including VA direct care and care in the community. The nurse serves as a liaison to internal and community providers and manages Veteran care throughout the consult process. The position supports timely access to care, referrals and scheduling for community care, and high-quality, timely services. Working collaboratively within the Office of Integrated Veteran Care, the nurse triages Requests for Services and coordinates care processes, including developing care coordination plans, reviewing community-provider medical documentation, communicating coordination needs, and supporting Veterans through completion of care episodes. The nurse collaborates with interdisciplinary teams, follows VA processes and health-information solutions for assessing, documenting, exchanging, and tracking care coordination information, and uses delegation of authority when applicable to support high-quality care and performance standards.
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Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree

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