1000000908.Erp Program Manager.Erp Transformation Office

Dallas County • Dallas, TX

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About The Position

The ERP Program Manager creates a governance framework for Dallas County’s Enterprise Resource Program (ERP), establishing an oversight group and guiding principles to promote standardization, consistency, and compliance. The role coordinates ERP business process changes and technical integrations across Financial ERP domains, and brings together external consultants, functional leads, project managers, IT leaders, and business stakeholders to support the ERP transformation.

The position manages cloud administration and provides functional and technical application support. It also provides training, structure, governance, and leading-practice recommendations for ERP systems, drawing on capabilities in strategic and tactical planning, operational excellence, process and project management, risk and change management, budget oversight, and concurrent digital initiatives. The role supervises exempt or non-exempt employees.

Requirements

• Bachelor’s degree in information systems, business administration, or a related field, or equivalent work experience.
• Seven years of business or IT experience with direct responsibility for technology program management, systems design, and implementation.
• Experience in strategic business transformation initiatives, major development programs, or strategic planning.
• Proven experience with technologies such as ERP, financial systems, collaboration tools, data collection and consolidation, analytics or business intelligence tools, or social networking platforms.
• Proven experience researching, evaluating, negotiating, and managing third-party service providers.
• Experience leading a business unit, including stakeholder relationship management; complex business structure and process analysis; designing effective and efficient solutions; leading multidisciplinary teams; implementing organizational change; knowledge of data privacy practices, laws, and relevant regulations; presenting technology alternatives based on business concepts; and applying business acumen and sound business practices.
• Ability to lead, guide, and motivate groups; encourage initiative and responsibility; and persuade others to consider and act on new approaches.
• Ability to communicate effectively throughout the management chain, adjusting language, detail, and focus to the audience.
• Strategic thinking, independent judgment, and the ability to act on decisions.
• Excellent analytical, conceptual, creative problem-solving, listening, interpersonal, written, and oral communication skills.
• Highly self-motivated and confident, with the ability to prioritize and execute tasks under pressure.
• Strong interpersonal and consultative skills and executive presence.
• Valid Texas driver’s license and good driving record; must provide a copy of a 10-year driving history and maintain a good driving record in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code.
• Must pass and maintain eligibility for a national fingerprint-based records check if the position provides or may provide access to criminal justice databases.

Nice To Haves

• ITIL certification.
• Six Sigma certification.
• Oracle Cloud Infrastructure (OCI) certification.
• Previous certification as a peace officer.

Responsibilities

• Establish and oversee the strategic design, implementation, integration, communication, and administration of enterprise resource systems and technology, including governance, regulatory and policy compliance, data management, reporting, and transactional support.
• Use technology solutions and workflows to improve ERP consistency, scalability, data accuracy, efficiency, and productivity.
• Partner with Human Resources, the Auditor’s Office, Information Technology, and business leaders to develop the ERP technology roadmap and implement strategic plans; monitor ERP technologies and identify alternatives to meet user requirements.
• Support leaders in coordinating employee enablement and cross-training for Oracle Cloud services, projects, project scoping, process definition, and Dallas County business operations.
• Partner with Data Analytics and business leaders to develop systematic, concise, and effective dashboards for workforce reporting and ERP team analytics.
• Lead development of data management and maintenance processes, policies, and workflows; establish internal controls and audit procedures to protect data integrity; lead ERP configuration changes and upgrades with IT; and ensure connectivity with internal and external systems.
• Perform other duties as assigned.
• Supervise exempt or non-exempt employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager