Transformation Office Program Manager

Global Partners LP•Newton, MA

1d•$106,600 - $204,200

About The Position

Global Partners is seeking a senior, experienced Enterprise Program Manager to support its Transformation Office and ensure enterprise initiatives are executed with discipline, consistency, and visibility. The role partners with executive leaders and workstream owners to coordinate governance, prepare executive forums, facilitate meetings, track decisions and actions, and keep transformation initiatives organized, aligned, and progressing. It operates with substantial autonomy and requires strong organization, follow-through, executive communication, discretion, maturity, and judgment when handling sensitive leadership discussions. The Program Manager is accountable for the integration, coordination, and execution health of transformation initiatives across workstreams, programs, and business functions. The role maintains an integrated view of plans, scope, timelines, milestones, risks, dependencies, and value realization; supports the development and evolution of governance processes and operating models; and provides leaders with clear visibility into progress, risks, interdependencies, and decisions needed. It may also directly manage transformation or process-improvement projects. The role works across business, finance, change management, communications, and program teams to operationalize strategy, support adoption, manage risks and issues, and track investment, benefits, and value realization. It prepares executive reporting and materials and runs governance forums that promote decisions, accountability, and forward momentum. The listed salary range is $106,600 to $204,200; the final offer depends on factors including experience, skills, abilities, and geographic location.

Requirements

Bachelor's degree in Business Administration, Operations, or a related field.
8 to 12 years of experience supporting enterprise programs, transformation offices, PMOs, or strategic initiatives in a highly matrixed environment.
Proven experience supporting complex, cross-functional transformation initiatives in a fast-paced, matrixed organization.
Strong program and project management skills, including scope, schedule, risk, issue, dependency, and action tracking.
Experience with process improvement, operating models, governance practices, and structuring complex initiatives.
Strong facilitation and relationship-building skills, with the ability to influence stakeholders, coordinate cross-functional teams, and support executive decision-making.
Excellent communication skills and ability to synthesize complex information into clear executive-ready materials, dashboards, and presentations.
Strong business acumen, critical thinking, sound judgment, and ability to navigate ambiguity and prioritize competing demands.
Exceptional attention to detail and demonstrated ability to manage multiple priorities, follow through, and ensure nothing falls through the cracks.
Professionalism, discretion, and executive maturity, including experience supporting confidential leadership discussions.
Self-motivated, adaptable, and comfortable operating autonomously in a dynamic environment.
Proficiency with program and project management tools such as MS Project, Smartsheet, JIRA, Asana, or similar.
PMP certification or equivalent program management certification required.

Nice To Haves

Change management certification (Prosci or equivalent).
Strong understanding of change management principles and adoption strategies.

Responsibilities

Serve as the primary point of accountability for integration, coordination, and execution health across enterprise transformation initiatives.
Maintain an integrated view of transformation scope, timelines, plans, milestones, risks, dependencies, and value realization.
Support the implementation, continuous improvement, and evolution of governance processes, frameworks, and operating models.
Coordinate execution plans, maintain integrated project information, and keep deliverables visible and on track.
Identify and manage dependencies, risks, and conflicts across initiatives to facilitate cross-functional alignment.
Lead and facilitate program meetings, working sessions, strategic planning discussions, and governance forums; document decisions and ensure follow-through on actions.
Directly manage transformation or standalone process-improvement programs and projects as needed, using corporate best practices.
Partner with business and enterprise functional leaders to define and document initiative scope, processes, SOPs, and sustainable operational plans.
Handle confidential and sensitive information with discretion and sound judgment, protecting the openness and candor of executive discussions.
Prepare executive-level dashboards, status updates, risk summaries, decision materials, and insights.
Drive issue resolution and escalation management and ensure timely mitigation of risks affecting transformation outcomes.
Collaborate with change management and communications partners to support adoption, alignment, and readiness across impacted teams.
Connect enterprise strategy with execution and help operationalize and deliver enterprise priorities.
Partner with finance and business leaders to track investment, value realization, and portfolio benefits; surface trade-offs, funding implications, and risk-adjusted outcomes when applicable.
Partner with program managers, project managers, and workstream leads; set expectations for planning, tracking, delivery, and governance.
Operate with a high degree of autonomy and own outcomes across multiple initiatives.