Office Manager

Eye Care Partners•Chesterfield, MO

13d•Onsite

About The Position

The Office Manager is responsible for the overall sales, profitability, and day-to-day operations of an individual Clarkson Eyecare office. The role delivers a world-class Total Patient Experience while supporting patients’ medical needs and maximizing retail sales. The Office Manager uses independent judgment to manage office performance and supports team members, merchandising, inventory, training, and safety. A Licensed Office Manager must hold a State Optician’s License in states where the company requires it. The position is based at the Clarkson Eyecare 141 & Olive office in Chesterfield, Missouri. Work is primarily performed in a standard office or clinical setting, with possible travel to other locations to carry out essential duties. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. The employee must be available to work any shift within those hours and may occasionally need to work earlier or later.

Requirements

Management experience is required.
High school diploma or GED is required.
Must obtain a favorable background-check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Must be able to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials may be preferred.

Responsibilities

Direct and execute the sales and profitability of the office through effective delivery of the Total Patient Experience.
Develop and maintain a productive working relationship with the office’s doctor or doctors and serve as a liaison between them and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to support revenue and EBITDA growth.
Motivate team members and communicate changes or news in a positive, supportive, and constructive way.
Maintain the facility, equipment, parking lot, and grounds to corporate standards, and follow safety, HIPAA, OSHA, hazardous-material handling, and waste-disposal requirements.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit accurate financial documents on schedule.
Oversee day-to-day operations, including team scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team training.