Retail Print Manager

Office Depot•Duluth, MN

13d

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies; support a sales-focused, customer-centric environment; maintain visual and merchandising standards for print products; and help ensure high-quality print materials and exceptional client satisfaction. You will lead and develop associates, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role is also a Key Carrier position, making you a leader on duty responsible for opening and closing the store. A flexible schedule is required, including evenings, weekends, and occasional holidays. The position may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging approach; demonstrates integrity, accountability, and trust.
Action-oriented, results-driven, able to make sound decisions, and demonstrates patience.
Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
Consent to periodic comprehensive third-party background checks may be required.

Responsibilities

Own the delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure Office Depot selling techniques and sales training are executed in print and across the store.
Drive a sales-focused environment by training and developing all associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
Exercise independent judgment when providing input on associate performance assessments, certifications, and competencies.
Operate Print Services equipment to support efficient production and ensure orders are completed correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability improvements through conversion, Average Order Value, and customer satisfaction initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform other duties as assigned, including responsibilities associated with the External Key Carrier designation.