Retail General Manager

Office Depot • Garland, TX

12d

About The Position

The Retail General Manager owns the store’s results for sales, services, operations, profitability, and customer and community relationships. The role develops strategies to achieve sales and operational goals, increase conversion rates and customer traffic, and maximize sales and profitability. The General Manager leads the customer experience and sales-service culture, manages hiring and associate performance, and owns training, development, talent assessment, and succession planning. The role also builds relationships with the local community and small and medium businesses through engagement and in-store events.

The General Manager oversees store merchandising, operations, staffing, inventory, assets, expenses, and execution of company standards. As an External Key Carrier, the role helps ensure building and associate safety and security, performs opening and closing procedures, and completes required management training and certifications. The position also addresses associate and customer concerns, supports company changes, and promotes a positive, inclusive workplace.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

• Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer service experience.
• Create and manage a sales-focused environment through associate training and development.
• Assess and develop store talent, build talent bench strength, and maintain a succession plan.
• Deliver an exceptional customer experience by observing, listening, interacting, following up, and resolving issues satisfactorily.
• Ensure associates have and effectively use the information, training, certifications, tools, and systems needed to meet customer needs.
• Engage with the local community to build client relationships, improve customer retention, and increase brand awareness and loyalty.
• Manage associate performance, talent assessment, development, recognition, performance appraisals, and developmental feedback.
• Promote an inclusive environment that embraces diversity, creative and innovative thinking, and risk taking.
• Provide direction, coaching, and real-time performance counseling; manage associate conflicts and partner with business partners to resolve concerns.
• Increase sales and profitability.
• Plan and manage staffing using the labor model and workforce management system to support effective, cost-efficient scheduling.
• Manage inventory, assets, and expenses, and review operational processes including receiving, data entry, cash handling, and payroll control.
• Manage merchandise flow-through and replenishment.
• Oversee merchandising, operations, and execution of store and company standards; maintain store appearance, cleanliness, stock levels, signage, labeling, and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
• Ensure associate understanding of company benefits, directives, and programs.
• As External Key Carrier, help ensure building and associate safety and security; perform opening and closing duties, including alarm activation and deactivation, cash handling, daily balancing, and other system processes.
• Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training, including anti-harassment and discrimination and code of ethics training.
• Comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
• Support company changes as an active Change Champion and perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED