General Manager- Retail

Love's Travel Stops & Country Stores•Hubbard, OH

About The Position

The Retail General Manager leads the smooth and efficient operation of a high-volume, multifaceted retail customer service center. The role leads staff, including Operations Managers and Assistant Managers, to deliver exceptional customer service, manage processes, and execute strategies that improve sales and customer satisfaction. The General Manager oversees location safety, cleanliness, maintenance, merchandising, marketing, sales, inventory, staffing, employee development, and financial performance. The role works alongside team members to train and develop them and responds to customer feedback to improve the overall experience.

Requirements

At least 2 years of management experience in retail, restaurant, travel stop or convenience store, big box, grocery, or department store settings.
At least 2 years of experience managing operations with annual sales volume of $2 million or more.
At least 2 years of experience interpreting and impacting budgets and profit and loss statements.
At least 2 years of experience supervising and training 10 or more employees.
Ability to successfully complete a pre-employment drug screen and background check; additional screening may include a motor vehicle check and/or DOT physical.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Strong organizational and multitasking abilities, with attention to detail.
Ability to use various computer programs, systems, and technology tools as part of daily operations.
Ability to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Responsibilities

Ensure the location is safe, clean, and well-maintained, with exceptional customer service, proper merchandising, and suitable marketing procedures.
Drive sales through efficient ordering, stocking, inventory management, and waste management.
Ensure proper task execution, effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support of HR functions.
Work alongside team members to train and develop them to maximize customer service.
Understand financial reporting, including profit and loss statements, and use it to make business changes and capitalize on opportunities.
Address customer feedback and improve the overall customer experience.
Lead staff, including Operations Managers and Assistant Managers.