Assistant Front Office Manager - HALL Arts Hotel

Coury Hospitality • Dallas, TX

7d

About The Position

HALL Arts Hotel is seeking an Assistant Front Office Manager to help lead daily Front Office operations and deliver a seamless, warm, and genuine luxury boutique hotel experience. This role bridges management goals and front-line execution, supporting the team on the floor and ensuring guest interactions—from check-in through departure—meet brand standards and create memorable stays.

The Assistant Front Office Manager supervises front desk operations, guest registration, room assignments, and billing; coaches and develops Front Office Curators, Guest Service Agents, and Bell Staff; and works closely with Housekeeping to coordinate room readiness, VIP arrivals, and special requests. The role also supports room-inventory optimization, upselling, and revenue goals, while handling guest escalations and unexpected operational challenges. Flexible hours, including evenings, weekends, and holidays, are required.

Requirements

• 3–5 years of front office experience in a hotel or resort setting.
• Strong knowledge of front desk operations, PMS systems, and hotel procedures.
• Excellent communication, problem-solving, and leadership skills.
• Ability to stand or walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent use of computers and front desk equipment.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Bachelor's degree in hospitality management or a related field preferred.
• Previous supervisory experience preferred.
• Proven supervisory or shift-leader experience in a boutique or luxury environment.

Responsibilities

• Lead, support, and mentor Front Office Curators, Guest Service Agents, and Bell Staff on the floor.
• Supervise daily front desk operations, guest registration, room assignments, and billing procedures while ensuring brand standards are met.
• Help optimize room inventory, manage upsell opportunities, and maximize property revenue during assigned shifts.
• Train team members on operational procedures, luxury service standards, and handling difficult guest conversations.
• Assist the team with guest arrivals, escalations, and unexpected operational issues.
• Communicate with Housekeeping to prioritize room readiness, VIP arrivals, and special guest requests.
• Foster a positive lobby environment where staff feel supported and respected.
• Keep upper management informed and collaborate across departments, including Front Office, Housekeeping, and Maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed