Front Office Supervisor - HALL Park Hotel

Coury Hospitality • Frisco, TX

6d

About The Position

The Front Office Supervisor plays a key role in delivering exceptional guest experiences while supporting daily front desk operations at HALL Park Hotel, Autograph Collection. The supervisor works alongside Front Desk Agents, assists with training and coaching, coordinates guest requests and amenities, and helps ensure service standards are consistently met. The role calls for hands-on leadership, attention to detail, and a commitment to Coury Hospitality’s People First culture to create a welcoming environment for guests and Curators.

Requirements

• Previous front desk experience in a luxury or boutique hotel.
• Strong knowledge of hotel property management systems and front desk procedures.
• Excellent communication, interpersonal, and guest service skills.
• Ability to coach and support team members while remaining hands-on in daily operations.
• Strong problem-solving, multitasking, and organizational skills.
• Professional appearance, positive attitude, and commitment to service excellence.
• Flexible availability, including weekends, holidays, and varying shifts.
• Ability to stand for extended periods and move throughout the hotel as needed.
• Ability to operate computers, phones, and standard office equipment.
• Ability to work in a fast-paced, guest-facing environment while maintaining professionalism and composure.
• Must follow hotel safety, security, privacy, and emergency procedures.
• Must wear required personal protective equipment as applicable to job responsibilities.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support daily front desk operations while working alongside Front Desk Agents.
• Assist with training and coaching team members.
• Coordinate guest requests and amenities.
• Help ensure service standards are consistently met.
• Lead by example and provide hands-on support in daily operations.
• Solve problems, anticipate guest needs, and help turn challenges into positive experiences.
• Collaborate with other departments to support seamless guest experiences.
• Follow hotel safety, security, privacy, and emergency procedures.
• Wear required personal protective equipment as applicable to job responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed