Hotel Front Office Supervisor

Pyramid Global Hospitality•Westlake, TX

6h•Onsite

About The Position

The Front Office Supervisor oversees the operation of the Front Desk, Front Services, Group Reservations, and the Communications Center to ensure flawless guest service. The role is based at Deloitte University Hotel & Conference Center in Westlake, Texas, and is full-time with availability for first- and second-shift work.

Requirements

Experience in the hospitality industry is required.
Strong computer skills.
Proficiency in Microsoft Excel and Outlook.
A Texas Driver’s License and a good driving record are required.
Must be over 21 years old for vehicle driving insurance purposes.

Nice To Haves

Hotel Front Office experience.
Experience as a departmental trainer or supervisor.
Experience with Microsoft Teams and OneNote.
Knowledge of a hotel property management system.
Infor experience.

Responsibilities

Monitor and assist with completing all Front Office opening and closing tasks.
Resolve guest opportunities promptly and professionally.
Direct Front Office employees’ work and delegate tasks fairly and equitably.
Assist with training, developing, and motivating Front Office employees.
Manage and coordinate delivery and tracking of guest messages and packages.
Monitor Front Office operations and provide assistance as needed.
Monitor Communications Center call volume and provide additional coverage when required.
Oversee the guest badging process to ensure badges are created accurately and on time.

Benefits

Associate events and an employee-focused culture.
Closed many weekends and most holidays.
10 days of holiday pay.
Up to 14 vacation and sick days per year.
Weekly pay.
Leadership and career development programs, with opportunities to grow and transfer to new positions.
Free lunch in the associate cafeteria.
Eligible for medical insurance and other benefits within 30 days of employment.
Employer-matching 401(k).
Tuition reimbursement.
Free on-site parking.
Free uniforms and uniform cleaning.
Benchmark Hospitality hotel discounts.
Associates may use the fitness center, jogging trails, and sports fields.