Hotel Front Office Supervisor
About The Position
The Front Office Supervisor oversees the operation of the Front Desk, Front Services, Group Reservations, and Communications Center, ensuring flawless execution of guest service. This full-time role is based at Deloitte University Hotel & Conference Center in Westlake, Texas, and is available on first and second shifts. The position pays $21.00 per hour. The property is a high-end private hotel and conference center that is closed to the public. It has 1,400 single-occupancy rooms, nine restaurants and lounges, 200,000 square feet of meeting space, and fitness and outdoor recreation facilities. Its clientele is professional, and it does not host weddings, holiday parties, school groups, or other social events. Pyramid Global Hospitality describes its culture as focused on respect, support, associate development, exceptional service, operational excellence, and long-term partnerships. Associates may have opportunities to work with experienced leaders, take on stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
Requirements
- Experience in the hospitality industry is required.
- Strong computer skills.
- Proficiency in Microsoft Excel and Outlook.
- A Texas driver’s license and a good driving record are required.
- Must be over 21 years old for vehicle-driving insurance purposes.
Nice To Haves
- Hotel Front Office experience is desirable.
- Experience as a departmental trainer or supervisor is preferred.
- Microsoft Teams and OneNote experience is desirable.
- Knowledge of a hotel property management system is preferred.
- Infor experience is desirable.
Responsibilities
- Monitor and assist with completion of all opening and closing Front Office tasks.
- Resolve guest opportunities promptly and professionally.
- Direct Front Office employees’ work and delegate tasks fairly and equitably.
- Assist with training, developing, and motivating Front Office employees.
- Manage and coordinate delivery and tracking of guest messages and packages.
- Monitor Front Office operations and provide assistance as needed.
- Monitor Communications Center call volume and provide additional coverage when required.
- Oversee the guest badging process to ensure badges are created accurately and on time.
Benefits
- Associate events and an employee-focused culture.
- Closed many weekends and most holidays; 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs and opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligible for medical insurance and other benefits within 30 days of employment.
- Employer-matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms with cleaning provided.
- Benchmark Hospitality hotel discounts.
- Fitness center, jogging trails, and sports fields available for associates to use.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
