Front Office Supervisor Hotel Indigo Panama City
About The Position
The Front Office Supervisor assists the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge, and beach services. The role works closely with the Front Office Manager, Front Desk staff, Housekeeping, and Maintenance to provide guests with exceptional accommodations and customer service. The position includes supporting and guiding front-desk staff, handling reservations and guest concerns, coordinating room readiness and repairs, and maintaining an inviting lobby. The listed duties describe the general nature and level of the work and are not an exclusive list; responsibilities may be amended to meet business and organizational needs.
Requirements
- Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
- Ability to read, write, speak, and communicate in basic English is preferred.
- Ability to perform consistent work to high standards.
- Ability to remain discreet and respect guest privacy.
- Ability to interact pleasantly and in a friendly manner with guests.
- Ability to independently identify and resolve issues related to the position.
- Commitment to excellent customer service.
- Ability to remain composed under pressure and handle challenging situations professionally.
- Ability to listen and respond quickly to residents’ and guests’ requests in a genuine and attentive manner.
- Organized, proactive, productive, and self-motivated, with a positive attitude.
- Strong attention to detail and ability to meet deadlines.
- Ability to walk and stand for long periods, and to lift, bend, and reach as needed.
- Frequent keyboarding ability.
- Ability to lift 25 pounds.
Nice To Haves
- Experience in hospitality.
- At least one year of experience in a supervisory role.
- Ability to read, write, speak, and communicate in basic English.
Responsibilities
- Attend weekly management meetings when required.
- Assist the front desk with its duties and help create or update procedures.
- Troubleshoot system errors and resolve technical issues.
- Answer phones and respond to emails professionally.
- View, manage, and organize reservations.
- Resolve guest complaints or issues promptly and follow up.
- Order and manage inventory of front-desk supplies.
- Cover hourly shifts as needed.
- Communicate daily shift directions and updates during pre-shift meetings.
- Welcome guests, record their information, and assign rooms based on their needs.
- Ensure extra guest services, including alcoholic drinks, entertainment, and food, are accounted for and charged to the final bill.
- Coordinate with hotel staff, including housekeeping and maintenance, regarding room readiness and repairs.
- Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies.
- Assist with other reasonable requests and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
