Assistant Front Office Manager - HALL Arts Hotel

Coury Hospitality • Dallas, TX

10d • Onsite

About The Position

HALL Arts Hotel is hiring an Assistant Front Office Manager to support daily front office operations in a luxury boutique hotel in Dallas’ Arts District. The role bridges management goals with front-line service, helping deliver warm, polished, and personalized guest experiences while maintaining hotel and brand standards.

The Assistant Front Office Manager supervises desk operations and supports, coaches, and develops Front Office Curators, Guest Service Agents, and Bell Staff. The position works closely with Housekeeping and other departments to coordinate room readiness, VIP arrivals, and special requests, and helps manage room inventory, upselling, and property revenue. The successful candidate is calm under pressure, communicates effectively with guests and colleagues, and contributes to a positive, supportive lobby environment.

Requirements

• 3–5 years of front office experience in a hotel or resort setting.
• Strong knowledge of front desk operations, PMS systems, and hotel procedures.
• Excellent communication, problem-solving, and leadership skills.
• Ability to stand or walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent use of computers and front desk equipment.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Bachelor's degree in hospitality management or a related field.
• Previous supervisory experience.
• Proven supervisory or shift-leader experience in a boutique or luxury environment.

Responsibilities

• Supervise daily front desk operations, including guest registration, room assignments, and billing procedures.
• Lead, support, and mentor Front Office Curators, Guest Service Agents, and Bell Staff on the floor.
• Help optimize room inventory, manage upsell opportunities, and maximize property revenue during shifts.
• Train team members on operational procedures, luxury service standards, and handling difficult guest conversations.
• Assist with front desk operations during busy arrival periods, guest escalations, and unexpected operational issues.
• Communicate with Housekeeping to prioritize room readiness, VIP arrivals, and special guest requests.
• Foster an energetic, positive lobby environment where staff feel supported and respected.
• Keep upper management clearly informed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level