Front Office Supervisor - HALL Park Hotel

Coury Hospitality • Frisco, TX

4d

About The Position

HALL Park Hotel is hiring a Front Office Supervisor to help deliver exceptional guest experiences and support daily front desk operations. The supervisor works alongside Front Desk Agents, assists with training and coaching, coordinates guest requests and amenities, and helps ensure service standards are consistently met. The role calls for hands-on leadership, attention to detail, and a commitment to Coury Hospitality’s People First culture, creating a welcoming environment for guests and Curators alike.

The position is guest-facing and fast-paced, requiring professionalism and composure. The employee must follow hotel safety, security, privacy, and emergency procedures and wear required personal protective equipment when applicable. The posting describes the general nature and level of the work and notes that it may not include every duty or responsibility.

Requirements

• Previous front desk experience in a luxury or boutique hotel is required.
• Strong knowledge of hotel property management systems and front desk procedures.
• Excellent communication, interpersonal, and guest service skills.
• Ability to coach and support team members while remaining hands-on in daily operations.
• Strong problem-solving, multitasking, and organizational skills.
• Professional appearance, positive attitude, and commitment to service excellence.
• Flexible availability, including weekends, holidays, and varying shifts.
• Ability to stand for extended periods and move throughout the hotel as needed.
• Ability to operate computers, phones, and standard office equipment.
• Ability to work in a fast-paced, guest-facing environment while maintaining professionalism and composure.

Nice To Haves

• Supervisory experience is preferred.

Responsibilities

• Support daily front desk operations and work alongside Front Desk Agents.
• Assist with training and coaching team members.
• Coordinate guest requests and amenities.
• Help ensure service standards are consistently met.
• Provide warm, personalized hospitality and create memorable guest experiences.
• Solve problems, anticipate guest needs, and turn challenges into positive experiences.
• Collaborate with other departments to support seamless guest experiences.
• Follow hotel safety, security, privacy, and emergency procedures.
• Wear required personal protective equipment as applicable to job responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed