Hotel Front Office Supervisor
Pyramid Global Hospitality•Roanoke, TX
•Onsite
About The Position
The Front Office Supervisor oversees the operation of the Front Desk, Front Services, Group Reservations, and Communications Center, ensuring flawless execution of guest service. The role is based at Deloitte University Hotel & Conference Center in Westlake, Texas, a private hotel and conference center managed by Benchmark Hospitality. The position is full-time, with availability for first- and second-shift work, and pays $21.00 per hour.
Requirements
- Experience in the hospitality industry.
- Strong computer skills, including proficiency in Microsoft Excel and Outlook.
- A Texas Driver’s License and a good driving record.
- Must be over 21 years old for vehicle driving insurance purposes.
Nice To Haves
- Hotel Front Office experience.
- Experience as a departmental trainer or supervisor.
- Experience with Microsoft Teams and OneNote.
- Knowledge of a hotel Property Management System; Infor experience is desirable.
Responsibilities
- Monitor and assist with completion of all opening and closing Front Office tasks.
- Resolve guest opportunities promptly and professionally.
- Direct Front Office employees’ work and delegate tasks fairly and equitably.
- Assist with training, developing, and motivating Front Office employees.
- Manage and coordinate delivery and tracking of guest messages and packages.
- Monitor Front Office operations and provide assistance as needed.
- Monitor Communications Center call volume and provide additional coverage when required.
- Oversee the guest badging process to ensure badges are created accurately and on time.
Benefits
- Employee-focused culture with associate events.
- Closed many weekends and most holidays; 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligible for medical insurance and other benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms with cleaning provided.
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
