Hotel Front Office Supervisor - Grayson Hotel

Think Hospitality•Miami, FL

About The Position

The Front Office / Guest Service Supervisor oversees front desk operations and provides attentive, courteous, and efficient service to guests during check-in, checkout, and throughout their stay. The role supports the hotel's efforts to deliver outstanding guest service and financial profitability. The supervisor helps ensure front desk staff and night auditors meet service standards, assists with staffing activities as needed, and supports the efficient operation of the team.

Requirements

High school diploma, GED, or equivalent education or experience.
At least 2 years of front desk experience.
Computer experience, including basic proficiency in Microsoft Office and hotel property management systems.

Nice To Haves

Experience in a hotel or related field.
Ability to communicate in English and Spanish.

Responsibilities

Greet guests and process check-ins and checkouts in a friendly, efficient, and courteous manner, following company, hotel, and brand standards.
Assist with scheduling, hiring, and training front desk employees as needed.
Monitor, coach, and evaluate guest service representatives and night auditors.
Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and operating hours in a timely manner.
Obtain necessary information when taking room reservations and follow the rate-quoting scenario.
Follow cash-handling and credit policies.
Operate relevant aspects of the Front Desk computer system.
Balance and prepare individual paperwork for shift closing according to hotel standards.
Stay aware of rates, packages, special promotions, and closed-out or restricted dates.
Maintain familiarity with all in-house groups.
Know emergency procedures and assist when needed.
Support coworkers and the team as needed to ensure efficient operations.
Perform duties, special assignments, and projects as requested by management.