Business Office Manager
Allegro Senior Living • Bristol, TN13d
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Business Office Manager - Senior Living
Allegro Senior Living•Bristol, TN
About The Position
The Business Office Manager coordinates and manages office and personnel functions for the Community and assists the Executive Director. The role serves residents, supports team members, and builds relationships with families. The employer is willing to train a candidate with a positive attitude, willingness to learn, and a commitment to serving others. The position processes and manages resident accounts, including payments, deposits, monthly charges, statements, collections, billings, refunds, and account changes. It also oversees the guest and associate meal program, reconciles receipts and deposits, and completes related reports. The Business Office Manager serves as a point of contact for associate relations matters and partners with the Executive Director and Director of Employee Relations on resolutions. The role hires, trains, schedules, supervises, and coordinates the Assistant Business Office Manager and Receptionist where applicable, and supports Human Resources functions when the Community does not have an HR Director. Other duties may be assigned.
Requirements
- Must be at least 18 years of age.
- Working knowledge of and comfort using Microsoft Word, Excel, and Outlook.
- Must pass a criminal background screening.
- Must adhere to the company Drug Free Workplace policy; associates are subject to drug-free workplace requirements.
- If assigned driving duties, must have and maintain a valid driver’s license and an acceptable Motor Vehicle Record under Company Fleet Safety standards.
Nice To Haves
- At least one year of office-related experience preferred.
- Attention to detail, demonstrated decision-making, self-motivation, and teamwork skills.
- Payroll processing experience is a plus.
- Accounts receivable and accounts payable experience is a plus.
- Knowledge of basic accounting principles and at least one year of accounting experience preferred.
Responsibilities
- Process and manage resident accounts, including posting daily payments, preparing and taking deposits to the bank, sending deposit-slip copies, assessing monthly charges, generating statements, and collecting fees.
- Account for resident move-ins, move-outs, transfers, charges, and collections; send resident billings and process refund payments and correspondence.
- Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident accounts; enter rate changes and verify account-charge accuracy.
- Oversee the guest and associate meal program, track cash, and prepare deposits that reconcile with daily receipts.
- Work with the Dining Services Director to ensure meal-program funds are accurately collected, deposited, and coded in the computer system.
- Complete weekly and monthly reports for guest and associate meal activity.
- Serve as the point of contact for associate relations matters, including complaints, concerns, corrective action, and investigations; partner with the Executive Director and Director of Employee Relations on resolutions.
- Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager and Receptionist, where applicable.
- Support Human Resources functions if the Community does not have an HR Director.
- Perform other assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
Career Resources
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