Dental Office Manager

Aspen Dental•Huber Heights, OH

13d•$50,000 - $57,500

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and works to create positive patient experiences and build trust and loyalty. The role includes participating in a ten-week training program focused on business and leadership knowledge. The manager supports patient care, leads and develops office staff, helps patients understand treatment options, oversees insurance verification and collections, and manages business performance and profitability.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and a willingness to leverage data.

Nice To Haves

College degree.
A people-centric leadership style that motivates and inspires others.

Responsibilities

Provide patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients about treatment options provided by the clinical team, and verify insurance payments and collections.
Review monthly business results, manage profit and loss, align sales plans with business goals, and develop strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.