Dental Office Manager

Aspen Dental Management•Wichita, KS

7d•$55,000 - $60,000

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors to create positive patient experiences and build trust and loyalty. The role includes a ten-week training program focused on business and leadership knowledge to support success and growth within the organization. The manager provides patient service, leads and develops office staff, helps patients understand treatment and payment matters, monitors business results and profitability, and leads daily team huddles.

Requirements

At least one year of experience managing a team of direct reports (listed as a preferred qualification).
High school diploma or equivalent (listed as a preferred qualification).
People-centric leadership skills, including the ability to motivate and inspire others.
Strong communication and interpersonal skills, with the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verify insurance payment, and manage collections while ensuring high-quality care.
Review monthly business results and manage profit and loss.
Align the sales plan with business goals and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.