Dental Office Manager

Aspen Dental Management•Charleston, WV

12d•$55,000 - $59,000

About The Position

At Aspen Dental, the Dental Office Manager—called an Operations Manager internally—leads office operations in support of the doctors, helping create lasting impressions and build trust and loyalty with patients. The role includes a ten-week training program focused on business and leadership knowledge to support success and growth within the organization. The position is full-time, with a stated salary of $55,000–$59,000 per year plus monthly and quarterly incentive earnings. Aspen Dental-branded practices are independently owned and operated by licensed dentists, and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
People-centric leadership that motivates and inspires others.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking, with an emphasis on leveraging data.

Nice To Haves

College degree preferred.

Responsibilities

Lead office operations in support of the doctors and patient experience.
Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients about treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high quality of care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily huddles with the team to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.