Dental Office Manager

Riccobene Associates Family Dentistry•Concord, NC

About The Position

The Dental Office Manager owns the entire practice, including front-office and clinical operations, and works in partnership with the doctors. The role is accountable for maintaining a full, productive schedule for every chair and provider, leading the team, and delivering strong practice results. The Office Manager oversees scheduling, staffing, patient and financial operations, clinical workflows, compliance, and costs while fostering an office that patients and team members want to return to.

Requirements

At least 3 years of dental office management experience.
Experience leading both front-office and clinical team members, including hiring, coaching, and corrective action.
Proven results driving provider schedules, production, and collections.
Experience working in close partnership with dentists.
Strong knowledge of dental insurance, treatment planning, and accounts receivable.
Ability to stand, walk, and move throughout the office for much of the day.
Ability to sit at a workstation and use a computer and phone for extended periods.
Ability to speak and hear clearly to communicate with patients and team members in person and by phone.
Ability to see clearly at close range to read screens, reports, and documents.
Ability to lift and carry office supplies up to 15 pounds.
Ability to maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances.
Ability to work in a clinical setting with exposure to bodily fluids, dental materials, and low-level radiation while following safety protocols.
Strong doctor partnership, reliability, positive attitude under pressure, accountability, and professional presentation.

Nice To Haves

Experience with Denticon practice management software.

Responsibilities

Own and maintain productive schedules for dentists, hygienists, and specialists, scheduling to daily production goals.
Review upcoming schedules daily, proactively address gaps, fill cancellations and openings, and maintain a short-call list.
Manage recare, confirmations, unscheduled treatment, and next-visit scheduling; track schedule utilization, no-shows, and same-day treatment and respond to trends.
Meet regularly with doctors to align on goals, schedules, and team matters; build schedules around doctors’ working preferences while meeting production goals and make decisions collaboratively.
Lead, coach, and hold front-office and clinical team members accountable, including patient coordinators, dental assistants, hygienists, and support staff.
Recruit, interview, onboard, and train team members in partnership with HR; manage staffing, time and attendance, payroll approvals, and call-outs.
Run morning huddles and team meetings focused on daily goals.
Oversee clinical operations, including room turnover, sterilization flow, supplies, and staffing to match the schedule.
Own production, collections, case acceptance, and new-patient growth.
Oversee treatment presentations and financial arrangements, stepping in on complex cases.
Manage accounts receivable, insurance follow-up, and over-the-counter collections.
Resolve patient concerns before they become complaints.
Ensure compliance with OSHA, HIPAA, and company policies.
Control supply and operating costs.
Maintain regular, predictable attendance, be punctual and visible, and lead from the floor.
Travel occasionally for meetings and training.