Office Manager Jobs

About The Position

Requirements

• At least 1 year of related experience.
• Supervisory experience.
• Proficiency in Windows and company-approved spreadsheet and word-processing applications.
• Ability to work long hours when required.
• Ability to stand throughout the entire shift.
• Ability to maintain a warm, friendly, and courteous demeanor with guests, managers, and colleagues.
• Effective verbal and written communication with employees and guests at all levels.
• High standards of personal appearance and grooming.
• Ability to comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
• Ability to focus on productivity, identify problem areas, and assist in implementing solutions.
• Ability to handle problems by anticipating, preventing, identifying, and solving them.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Ability to maintain confidential information.

Nice To Haves

• Labor experience.
• OPERA experience.

Responsibilities

• Collaborate with Sales, Housekeeping, Reservations, and Accounting to support smooth operations.
• Ensure consistent guest pre-arrival and post-stay processes.
• Respond courteously and efficiently to guest requests, problems, complaints, and accidents, and follow up to ensure guest satisfaction.
• Motivate, coach, train, and, when necessary, counsel Front Office and Guest Experience staff in accordance with Highgate Hotel SOPs.
• Ensure compliance with Highgate Hotel standards, including Standard of the Day/Week training and effective training procedures.
• Coordinate VIP amenities, recognition programs, and special requests, including reinspecting VIP rooms before arrival.
• Promote employee morale and the ongoing development of Guest Services and Guest Experience teams.
• Maximize room revenue and occupancy by reviewing status reports, rate variances, credit reports, house counts, and selling status.
• Ensure accurate billing and capture of no-show revenue.
• Handle purchase orders, invoices, and checkbook accounting according to Highgate SOPs.
• Operate and monitor Front Office computer systems, report functions, and software maintenance.
• Ensure guest messages, packages, and mail are logged and delivered promptly.
• Use the Alice application to report Housekeeping and Maintenance issues and monitor them through resolution.
• Support implementation of Highgate’s service philosophy and departmental procedures.
• Ensure accurate cash handling and enforce hotel credit policies.
• Manage Lost and Found procedures and the key control system.
• Maintain appropriate inventory of Front Office supplies.
• Review Front Office reports, Night Audit documentation, logs, and guest request reports daily.
• Stay informed about corporate programs, including airline mileage and VIP loyalty programs.
• Maintain organized files for purchases, schedules, forecasts, reports, and logs.
• Ensure consistent departmental opening and closing procedures.
• Manage vendor contracts.
• Protect guest privacy and security by following Highgate procedures.
• Conduct pre-shift meetings or provide pass-along communication.
• Balance and clear room status nightly, resolving discrepancies with Housekeeping.
• Manage and organize large turn days, including transitions for long-term guests.
• Understand and monitor out-of-order, out-of-service, discrepant, and show rooms.
• Record and reconcile charges for amenities and services.
• Ensure overall guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law