Front Office Manager

Peregrine Hospitality • Beaverton, OR

1d

About The Position

The Front Office Manager oversees all aspects of Front Desk operations, works shifts at the desk, and manages day-to-day guest service. The role includes resolving guest concerns, training Front Desk Agents, coordinating staffing, and supporting associate performance and department operations. The manager works with other department managers and the Manager on Duty to maintain consistent service and share relevant information.

The position requires flexible scheduling based on business needs, including nights, weekends, holidays, and coverage of call-off shifts, which may include overnight work. The role involves extended periods of standing and walking, lifting or carrying up to 50 pounds, and bending, twisting, pushing, pulling, stooping, and kneeling. The stated annual salary is $70,000, with incentive eligibility based on performance. Compensation may also include performance bonuses and discretionary awards, as well as benefits such as 401(k) eligibility and paid time off, including vacation, sick time, and parental leave. Medical, financial, and other benefits may vary depending on the position offered.

Requirements

• Understand the hotel’s mission, vision, and goals.
• Prior Hilton PEP experience is strongly preferred.
• Ability to prioritize and work efficiently with limited supervision.
• Detail-oriented, able to multitask efficiently, and able to perform work with attention to detail, speed, and accuracy.
• Ability to speak, understand, and communicate in the primary language(s) used in the workplace.
• Excellent communication, follow-up, and organizational skills.
• Ability to remain calm, think clearly, and resolve problems using good judgment.
• Ability to follow directions thoroughly, understand guests’ service needs, and work cohesively with coworkers.
• Ability to understand guests’ service needs and maintain confidentiality of guest information and pertinent hotel data.
• Ability to push, pull, bend, squat, and lift regularly.
• Use required PPE and tools and equipment as needed for assigned duties.
• Ability to lift and/or carry up to 50 pounds.
• Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and telephone conversations.
• Ability to stand and walk for extended periods and to bend, twist, push, pull, stoop, and kneel.
• Availability for flexible and long hours, including shifts based on business needs, call-off coverage (including overnight shifts), holidays, nights, and weekends depending on hotel events and functions.

Nice To Haves

• Hilton PEP experience.

Responsibilities

• Work Front Desk shifts and oversee guest service needs.
• Work alongside Front Desk Agents to cover shifts and breaks.
• Train new hires and provide ongoing guest service training to Front Desk Agents.
• Welcome and register guests, provide information, obtain identification and credit/check approval as directed by hotel policy, and verify rates and departure dates.
• Confirm or modify guest information required to complete registration according to hotel procedures.
• Check departing guests out according to hotel procedures.
• Follow policies for handling the employee cash bank and reconcile charges and cash received during a shift.
• Promote the Rewards Program to guests.
• Process mail, messages, faxes, and packages.
• Hold pre-shift meetings and prepare staff for daily activities, reviewing variations with management and staff.
• Ensure adequate shift coverage and staffing during peak periods and high occupancy.
• Communicate daily with department managers and the Manager on Duty to maintain consistency and share pertinent information.
• Monitor associate performance and assist the department manager in providing feedback.
• Reward, discipline, and document associate performance, provide timely counseling, and address associate complaints and problems.
• Ensure staff grooming and uniforms meet requirements and maintain a clean work area.
• Assist with preparing weekly schedules in accordance with guest needs and staff availability.
• Process timecards and payroll as required.
• Ensure associates are safety-conscious and trained in safe work practices.
• Follow service standards, standard operating procedures, safety standards, and safety and security procedures.
• Work cohesively with coworkers and all departments, follow policies and procedures, and strive to improve operating standards.
• Meet attendance and reliability standards and perform additional duties assigned by management.

Benefits

• Performance-based incentive eligibility and potential performance bonus and discretionary awards.
• 401(k) eligibility.
• Paid time off benefits, including vacation and sick time.
• Parental leave.
• Medical, financial, and other benefits, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed