Front Office Manager

SHANER•Key Largo, FL

10d•Onsite

About The Position

The Front Office Manager oversees reservations, registration, bell services, telephone services, and guest accounting to maintain high-quality guest service, maximize room revenue, and uphold Shaner and/or franchise standards and procedures. The role directs and maintains a strong service and management philosophy for the team. The position is at Playa Largo Resort & Spa, Autograph Collection, a 175-room luxury waterfront resort in the Florida Keys. The Front Office Manager maintains knowledge of hotel offerings and operations, handles guest complaints, supports and develops employees, manages schedules according to staffing and business needs, and oversees cashiering, reporting, and assigned-area standards. The role requires a flexible schedule that includes weekends, holidays, and varied shifts.

Requirements

Minimum 1–3 years of front office management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate satisfactorily with guests, management, and co-workers.
High school graduate or equivalent.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

Some college preferred.
Bilingual English/Spanish is a plus.

Responsibilities

Maintain knowledge of hotel features, room types, rates, room availability, and expected arrivals and departures.
Handle guest complaints and ensure guest satisfaction.
Hire, train, and develop hotel team members; ensure required training is completed according to standards.
Review daily business levels, anticipate critical situations, and plan effective solutions.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules to meet business demands.
Maintain working knowledge of Night Audit procedures and train employees as needed.
Ensure end-of-month reports are completed to standard.
Assist staff with their job functions to ensure optimum guest service.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor cashiering procedures to ensure compliance with accounting policies and standards.
Manage reservations, registration, bell services, telephone services, and guest accounting to maintain service quality and maximize room revenue.
Direct and maintain a strong service and management philosophy for staff.
Perform other duties as assigned.