Office Manager - Bonita Springs

Massey Services • Bonita Springs, FL

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About The Position

Massey Services is hiring an Office Manager in Bonita Springs. The role handles customer calls and inquiries, service scheduling, customer satisfaction follow-up, appointment confirmations, and overdue-payment collection. Additional duties may include daily reporting, maintaining customer account information, accounts payable, human resources paperwork, and payroll processing.

Massey Services is based in Orlando, Florida, and provides pest prevention, termite protection, landscape, and irrigation services. The company employs more than 2,800 team members and operates more than 180 service centers across multiple states. It is an Equal Opportunity Employer and Drug Free Workplace. Background checks will be completed on candidates considered for hire.

Requirements

• High school diploma or GED at a minimum.
• Previous experience providing customer service by phone.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Time-management ability and a sense of urgency.
• Candidates considered for hire must complete a background check.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve customer inquiries, requests, billing questions, and service-scheduling needs.
• Welcome prospective customers interested in the company’s services.
• Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Perform additional duties as needed, potentially including daily reporting, updating customer account information, accounts payable, human resources paperwork, and payroll processing.

Benefits

• Medical and dental benefits
• 401(k) retirement plan
• Paid vacations
• Sick days
• Paid holidays
• Tuition reimbursement
• Direct deposit
• Short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED