Office Manager - Bonita Springs
About The Position
Massey Services is hiring an Office Manager for its Bonita Springs location. The role handles customer communications and service coordination, including responding to incoming calls, resolving customer questions and requests, assisting with billing inquiries, and scheduling service. It also involves welcoming prospective customers and making outbound calls to support customer satisfaction, confirm appointments, and collect overdue payments. Additional duties may include daily reporting, maintaining customer account information, accounts payable, human resources paperwork, and payroll processing.
Requirements
- High school diploma or GED at a minimum.
- Previous experience providing customer service over the phone.
- Strong problem-solving skills.
- Excellent computer, typing, and 10-key skills.
- Time-management skills and a sense of urgency.
- Candidates considered for hire will undergo background checks.
Responsibilities
- Answer incoming customer calls in a courteous and professional manner.
- Resolve customer inquiries, requests, and billing questions.
- Schedule service.
- Welcome prospective customers interested in learning about the company’s services.
- Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
- Potentially perform daily reporting, update customer account information, handle accounts payable, complete human resources paperwork, and process payroll.
Benefits
- Medical and dental benefits.
- 401(k) retirement plan.
- Paid vacations, sick days, and holidays.
- Tuition reimbursement.
- Direct deposit.
- Short- and long-term disability.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
