Office Manager

Headway•San Francisco, CA

1d•Onsite

About The Position

Headway’s SF Office Manager is an early member of the Workplace Experience Team and plays a central, autonomous role in shaping the workplace experience for Headway employees. The role supports the company’s growth and mission in a dynamic, high-growth environment, combining facilities operations, employee community, and workplace experience. The Office Manager independently oversees San Francisco office operations and budget, manages vendor relationships, drives space utilization, and designs office communications and engagement. The role also leads planning and execution of approximately 50 San Francisco onsites per year, maintains office knowledge resources and playbooks, and supports office buildouts and special projects. Day-to-day responsibilities include visitor registration, supply restocking, A/V setup, and reception.

Requirements

At least 2 years of experience working in Community, Facilities, or Workplace Experience.
Strong skills and passion for Employee Experience and Facilities.
Excellent communication and project management skills, with the ability to keep multiple workstreams running smoothly and visibly.
Ability and enthusiasm for building new programs and processes optimized for scale, efficiency, and engagement.
Comfort making independent decisions with limited oversight.

Responsibilities

Own and independently manage San Francisco office operations, including vendor selection, facility priorities, and resource allocation.
Serve as Headway’s authorized point of contact with building management, local vendors, and external partners.
Own the San Francisco office budget, make spending decisions within approved parameters, resolve budget variances, and recommend operational efficiencies.
Evaluate, onboard, and hold vendors accountable to performance standards; negotiate day-to-day contract terms and escalate material issues with recommended resolutions.
Analyze office usage patterns and determine and implement layout or policy changes to optimize the workplace environment.
Design and own office communications and engagement, including the tools, channels, and rituals that keep San Francisco employees informed and connected.
Plan and execute approximately 50 San Francisco onsites per year, including team gatherings, office-wide programming, and community moments.
Own San Francisco office knowledge resources and playbooks, including deciding what to build, maintain, or retire across Confluence pages, FAQs, and office guides.
Support office buildout and special projects, including furniture upgrades, hackathon logistics, and ad hoc initiatives from scoping through completion.
Handle day-to-day operational needs, including visitor registration, supply restocking, A/V setup, and reception.