Retail Assistant Store Manager

Office Depot • Mobile, AL

1d

About The Position

The Retail Assistant Store Manager helps drive sales and service growth, create a strong sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. The role helps lead a customer-centric store environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty, and full-time positions must also perform External Key Carrier duties, including opening and closing the store.

The role partners with store management to deliver memorable customer experiences, implement selling techniques and sales training, and develop associates. It supports efficient merchandise processing and operational improvement, contributes to sales and profitability initiatives, and provides coaching and training to associates, including Print Services associates. The External Key Carrier is responsible for building and associate safety and security when other managers are absent, opening and closing procedures, alarm activation and deactivation, cash handling, daily store balancing, and loss prevention compliance.

The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive third-party background checks. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution, omnichannel operations, supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing hazards or concerns. Other duties may be assigned.

Requirements

• High school diploma or equivalent required.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience is preferred.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate effectively.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Full-time Assistant Manager positions must be able to perform External Key Carrier duties, including opening and closing responsibilities.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure storewide execution of Office Depot selling techniques and sales training.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching for improved associate performance.
• Contribute to sales and profitability through initiatives focused on conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the company’s service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager on associate performance, certifications, and competencies, using independent judgment.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including operating the store alarm system, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill External Key Carrier responsibilities.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, paid according to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED