Assistant Front Office Manager

Crescent Careers • Scottsdale, AZ

1d • Onsite

About The Position

Crescent Hotels & Resorts is hiring an Assistant Front Office Manager for the 161-room REMI. Hotel, an Autograph Collection, in downtown Scottsdale’s Entertainment District. The hotel features five food and beverage outlets and is adjacent to Maya Day + Nightclub.

The role works with the Front Office team, providing guidance and leadership to Front Desk associates and ensuring consistent, quality customer service. Duties include welcoming guests, completing registration and checkout, responding to guest requests, selecting rooms to meet guest needs, issuing electronic keys and welcome folders, promoting marketing programs, resolving dissatisfaction, and training and monitoring team members.

Requirements

• One year of front desk supervisor experience is preferred.
• Marriott brand, service, and systems experience is highly preferred.
• Requires standing and continual mobility throughout the front office area.
• Flexible scheduling and availability to work are required; the posting does not specify the schedule.

Nice To Haves

• One year of front desk supervisor experience.
• Marriott brand, service, and systems experience.

Responsibilities

• Provide guidance and leadership to Front Desk associates and help ensure consistent, quality customer service.
• Greet guests promptly with a friendly and sincere welcome; listen to requests and respond appropriately.
• Complete guest registration by entering and retrieving information in a computer system and confirming guest count and room rate.
• Promote Crescent and brand-specific marketing programs.
• Select rooms based on guest needs.
• Code electronic keys and discreetly confirm room numbers and rates.
• Provide welcome folders containing room keys and applicable certificates.
• Close out guest accounts at checkout.
• Address guest dissatisfaction and negotiate a compromise, including authorizing revenue allowances when appropriate.
• Train, discipline, and monitor team member performance.

Benefits

• Excellent compensation package.
• Benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Discounts at Marriott properties worldwide for associates and their family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed