Assistant Manager Front Office

Vail Resorts • Avon, CO

12d • $57,784 - $70,631

About The Position

The role supports the day-to-day operations of the properties’ rental program, homeowner relations, accounts payable, administrative needs of the General Manager, and HOA management. The position involves homeowner liaison and administration for rental and homecare owners at Pines and Osprey; accounts payable for hotel operations at Pines, Osprey, and Trappers Cabin; Grouse Mountain Grill payables and account reconciliation; and administrative support for the General Manager of Pines and Osprey. The successful candidate has strong project management skills, can work through complex issues with multiple stakeholders, and is energized by a demanding, dynamic environment. The position reports directly to the General Manager.

Requirements

• High school diploma or equivalent required.
• At least 2 years of homeowner relations or property management experience required.
• Salesforce, IQWare, and Microsoft Office required.
• Professional written and verbal English communication skills.
• Personable and comfortable speaking with guests and employees.
• Ability to lift 50 pounds.

Nice To Haves

• College degree preferred.
• Reservations software experience preferred.

Responsibilities

• Develop and maintain strong, service-oriented relationships with homeowners, making them feel welcome and important.
• Support the Front Desk team with daily arrivals, departures, coverage, and related needs.
• Communicate regularly with homeowners; schedule maintenance and cleaning; post maintenance and cleaning charges in the owner system; and resolve problems.
• Assist the HOA manager from time to time.
• Maintain vendor files, create purchase orders, code invoices, and submit them to Accounts Payable.
• Provide daily administrative support to the General Manager and Front Office Manager, including correspondence, scheduling, filing, and other administrative duties.
• Provide administrative support to the Leadership Committee as requested by the General Manager, including purchasing and taking meeting minutes when needed.
• Conduct regular unit inspections focused on cleanliness, preventative maintenance, and owner compliance with rental rules and regulations; maintain inspection documentation and communicate notable findings to the General Managers.

Benefits

• Free employee ski passes and employee-discounted lift tickets for friends and family, plus free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Health, medical, dental, and vision insurance plans for eligible seasonal employees after working 500 hours.
• Free ski passes for dependents.
• Critical Illness and Accident plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED