Assistant Front Office Manager

KOLTER HOSPITALITY GROUP • Palm Beach Gardens, FL

13d • $22 - $22 • Onsite

About The Position

The Assistant Front Office Manager manages front office operations for the hotel and delivers service excellence by assisting the Director of Operations and General Manager in creating a comfortable, welcoming environment that promotes quality service and guest satisfaction. The position oversees front desk operations for an assigned shift, supports the front office team, and helps resolve guest concerns. The role requires working most weekends and holidays and following hotel uniform, grooming, safety, and company standards.

Requirements

• Two years of previous hotel front office supervisor or management experience.
• Ability to work most weekends and holidays.
• Ability to operate a computer.
• Ability to stand and walk for up to eight hours.
• Ability to perform minimal lifting, pushing, and pulling.
• Report to work on time in professional attire and adhere to hotel grooming and uniform standards.

Nice To Haves

• Bachelor's degree, preferably in hotel management, or equivalent education.
• Eagerness to grow or develop within the company.
• Problem-solving ability and effectiveness in a fast-paced workplace.
• Positive, helpful approach to work.
• Commitment to company success and growth.
• Integrity and passion for personalized guest service.

Responsibilities

• Manage all aspects of front desk operations for the assigned shift.
• Ensure front office team members deliver the brand promise and exceptional guest service.
• Assist with greeting and checking in guests.
• Ensure front office staff are familiar with hotel products and services.
• Handle guest issues courteously and efficiently, ensuring satisfactory resolution.
• Assist with hiring, training, and coaching the front office team.
• Prepare weekly schedules that meet business needs and stay within budget guidelines.
• Ensure team members wear proper uniforms and follow company grooming standards.
• Ensure required brand-standard training is completed on time.
• Ensure compliance with company policies concerning financial record keeping, money handling, and licensing, including timely and accurate financial reporting.
• Ensure VIP arrivals, special-request rooms, and long-stay guest rooms are pre-blocked in advance.
• Coordinate with Housekeeping and Engineering to check rooms as needed for maintenance and amenities.
• Manage inventory.
• Ensure front desk shift coverage when employees call out.
• Report items in need of repair.
• Follow all safety procedures.
• Perform additional tasks requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed