Assistant Front Office Manager

Horseshoe Bay Resort • Houston, TX

5d

About The Position

The Assistant Front Office Manager supports the daily operations of the Front Office and helps lead, coach, and develop the team to deliver the elevated, personalized service expected of a luxury Curio Collection by Hilton property. This hands-on leadership role assists with overseeing Front Desk operations, guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery. The manager serves as a leader on the floor, supporting team members during high-volume periods and ensuring guest interactions reflect a commitment to exceptional hospitality.

Requirements

• Previous hotel Front Office experience.
• Demonstrated leadership or supervisory experience.
• Strong communication, problem-solving, organization, and guest-service skills.
• Ability to remain composed in a fast-paced environment, make sound operational decisions, and motivate the Front Office team.
• Schedule flexibility, including mornings, evenings, weekends, and holidays, based on hotel business needs.

Nice To Haves

• Previous Hilton experience.
• Familiarity with Hilton systems, brand standards, and Hilton Honors.
• Experience with luxury or full-service hotel operations.

Responsibilities

• Assist with overseeing daily Front Desk operations, including guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery.
• Lead, supervise, coach, and develop Front Office team members.
• Assist with team scheduling and training.
• Monitor service standards.
• Resolve guest concerns.
• Recognize Hilton Honors members and VIP guests.
• Partner with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure a seamless guest experience.
• Support team members during high-volume periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed