Office Manager Jobs

About The Position

Requirements

• High School diploma or GED
• Bachelor’s degree required (experience may be considered in lieu of a Bachelor's degree)
• Five years’ experience in a healthcare setting required; preferably in orthopedics
• Previous supervisory experience in a medical office setting preferred
• Two years’ experience in performing in an EMR/PM platform required
• Must possess outstanding interpersonal skills and be capable of dealing with medical and administrative staff, patients, and the public.
• Knowledge of organization policies, procedures, systems, and objectives.
• Knowledge of governmental regulations and compliance requirements.
• Knowledge of computer systems and applications, specifically Microsoft Office programs.
• Skill in exercising initiative, judgment, problem-solving, and decision-making.
• Ability to communicate clearly and effectively in writing and verbally.

Nice To Haves

• Knowledge of Athena Electronic Medical Record preferred.
• Bilingual preferred.

Responsibilities

• Coordinates all daily operations at the facility, including staff organization, task delegation, and ensuring compliance with TOSRA/OLS policies and procedures.
• Administers clinic policies and procedures consistently and in a timely manner, ensuring staff work is error-free.
• Directs the implementation of new policies, protocols, and procedures, including IT systems.
• Makes recommendations regarding needed changes in organizational systems, policies, and procedures.
• Supervises staff, including hiring, training, job orientation, compensation, evaluations, counseling, discipline/termination, and staff/physician matters.
• Directly responsible for clerical and clinical staff.
• Acts as a liaison for staff and physicians to the Administrator and other managers.
• Collaborates with other managers to ensure smooth operations.
• Maintains clinic facility and equipment, and orders office supplies.
• Responsible for clinic cleanliness and coordinating repairs and maintenance.
• Serves as a liaison between the clinic and external agencies, working with representatives to minimize visits during operating hours and communicating relevant results to Administration.
• Works with the Director of Patient Services to establish/implement goals, objectives, policies, procedures, and systems for the location.
• Develops ideas and makes recommendations to increase efficiency in the department.
• Assists in financial counseling and collection efforts, ensuring staff follow-through on collection tickets.
• Assists in coordinating depositions, attorney conferences, and other meetings held at the location.
• Provides coding assistance to clinic staff and physicians for completion of daily office charges.
• Backs up all employees and roles in the office as necessary.
• Maintains petty cash change fund and reconciles the fund daily.
• Resolves patient concerns and staff issues to ensure quality patient service.
• Attends required meetings and participates in committees as requested.
• Participates in professional development activities to stay current with healthcare trends and practices.
• Promotes a positive work environment and team spirit.
• Motivates staff for maximum work efficiency.
• Maintains strictest confidentiality.
• Performs other duties as assigned.

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program