Front Office Manager

Movement For Life Physical Therapy • Atascadero, CA

1d • Onsite

About The Position

The Front Office Manager oversees front-desk operations at a private outpatient physical therapy practice in Atascadero, California, including managing 2–3 front desk staff and supporting patient scheduling, clinic flow, insurance processes, and administrative operations. The role is full-time, scheduled on weekdays for 40 hours per week, with compensation of $22–$24 per hour plus benefits.

The position includes greeting patients, explaining and reviewing new-patient information, coordinating staff schedules and tasks, handling communications and documents, and assisting clinic leadership with projects. The manager also helps patients understand insurance information and copays, maintains HIPAA compliance, and manages office supplies. The employer is an employee-owned physical therapy clinic company that describes community involvement and support for local causes and organizations.

Requirements

• High school graduation or GED equivalent.
• Specialized coursework in general office practices.
• Computer literacy in Microsoft Office and Google Mail.
• EMR system experience.
• Typing speed of at least 40 words per minute.
• Ability to lift 25–50 pounds.

Responsibilities

• Manage 2–3 front desk staff.
• Answer multiple phone lines and schedule patient appointments.
• Greet patients when they enter the clinic.
• Distribute, explain, and review new-patient information.
• Manage staff scheduling and ensure staff complete assigned tasks.
• Process incoming and outgoing mail, email, and faxes.
• Process and forward billing documents to the billing department.
• Obtain necessary authorizations and verify insurance.
• Obtain and monitor patient referrals and visits.
• Maintain optimal patient flow.
• Use Microsoft Office, Google Mail, and the EMR system; type at least 40 words per minute.
• Maintain filing of documents such as billing records and charts.
• Communicate with patients about insurance information and copays so they understand how their insurance works.
• Assist directors and management with miscellaneous tasks and projects.
• Maintain HIPAA compliance at all times.
• Maintain and order necessary clinic office supplies.
• Perform additional tasks as required from time to time.

Benefits

• Medical, dental, and vision coverage for eligible full-time employees; the employer contributes $325 per month toward the cost.
• Paid time off starting at 3 weeks per year, increasing to 4 weeks after a couple of years.
• Holidays.
• 401(k) retirement option.
• Profit sharing.
• Employee Stock Ownership Program (ESOP).
• Employer-paid life insurance for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED