Departmental Manager 14 - Office of Child Support
About The Position
The Departmental Manager 14 leads a team of professional staff in the Office of Child Support (OCS) with statewide responsibility for case management policy and program development. The role directly participates in and supervises work on case management policy, keeping current on federal, state, and local laws, rules, and regulations, as well as precedent-setting judicial rulings, and assessing their effects on child support program performance and outcomes. The position supervises the development and issuance of case management policies and procedures covering intake, initiation, referral, and case closure. It also oversees the collection, review, and evaluation of program performance data to identify needed updates, and identifies and initiates public awareness and educational initiatives. The manager serves on and often leads work groups focused on process improvement, program redesign, and developing or updating systems. The role represents OCS and provides direction to internal and external contacts on case management program matters. The position is located at the Romney Building in Lansing, Michigan. Remote work or an alternate or hybrid schedule may be considered based on operational needs and established limits; approved remote or hybrid work must be performed within Michigan. Employees are provided computers for state work, and phones may be provided when needed. Remote employees are responsible for other home-office components, including a private, secure workspace and high-speed internet.
Requirements
- Possession of a bachelor’s degree in any major.
- Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
- Successful completion of a background investigation and criminal records check.
Responsibilities
- Lead a team of professional staff responsible for statewide case management policy and program development.
- Participate in and supervise work on case management policy matters.
- Monitor federal, state, and local laws, rules, and regulations, and precedent-setting judicial rulings; analyze their effects on child support program performance and outcomes.
- Supervise the development and issuance of case management policies and procedures, including those related to intake, initiation, referral, and case closure.
- Oversee collection, review, and evaluation of program performance data to identify and address needed updates or changes.
- Identify and initiate public awareness and educational initiatives.
- Serve on and often lead work groups to improve processes, reengineer programs, and design new or updated systems.
- Represent OCS and provide direction to internal and external contacts on case management program matters.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
