Senior Manager, Departmental Technologies

Carnegie Mellon University•Pittsburgh, PA

3d•Hybrid

About The Position

Carnegie Mellon University is seeking a Senior Manager of Departmental Technologies to manage a team of technology support specialists and provide strategic leadership, governance, and operational oversight for the technology portfolio supporting several administrative and retail departments. The role develops and maintains technology strategy and roadmaps, evaluates emerging technologies, and oversees enterprise and business-specific applications, custom solutions, websites, integrations, reporting platforms, and analytics initiatives. The Senior Manager maintains inventories of applications, integrations, websites, data assets, and technology services; drives operational resilience and continuous improvement; and partners with central IT and information security teams on compliance, risk mitigation, incident response, and governance. The role supports employee growth through mentoring and professional development, coordinates requirements and priorities for cross-functional technical resources, and serves as the primary technology advisor to divisional leadership and supported business units. It also oversees technology contracts, vendor relationships, licensing, service agreements, and project and operational budget planning. This is a full-time, 40-hour-per-week, exempt staff position based in Pittsburgh, Pennsylvania, with a hybrid schedule. The position is on campus/in office three days per week through December 31, 2026; beginning January 1, 2027, the expected schedule is four days on site and one day remote per week. Continuation of a hybrid arrangement is not guaranteed. Applicants must be legally authorized to work in the United States; Carnegie Mellon will not sponsor or assume sponsorship of an employment visa for this opportunity. Successful completion of a pre-employment background check is required.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field, or equivalent experience.
At least three years of progressive experience in information technology leadership roles, with responsibility for technology operations, application support, software development, analytics, or related functions.
Experience managing technical teams and supporting diverse technology portfolios.
Experience developing and executing technology strategies aligned with organizational goals.
Strong knowledge of enterprise applications, software development practices, requirements gathering, systems integration, analytics platforms, and IT service delivery.
Experience managing relationships with business stakeholders, vendors, and cross-functional teams.
Familiarity with IT governance frameworks, project portfolio management, cybersecurity practices, and business continuity planning.
Successful completion of a pre-employment background check.
Must be currently legally authorized to work in the United States; the university will not sponsor or take over sponsorship of an employment visa for this opportunity.

Nice To Haves

Master's degree in Information Systems, Business Administration, Public Administration, or a related field.
Five years of experience within higher education, facilities management, campus or auxiliary services, or similarly complex operational environments, overseeing custom application development, systems integration, and enterprise reporting initiatives.
Relevant professional certifications such as PMP, ITIL, CISSP, CGEIT, PMI-ACP, or equivalent.

Responsibilities

Manage a team of technology support specialists.
Develop and maintain a comprehensive technology strategy and roadmap aligned with departmental mission, goals, and operational priorities.
Evaluate emerging technologies and industry trends and recommend solutions to improve efficiency, effectiveness, customer experience, and cost management.
Provide leadership and oversight for the technology portfolios of supported business units, including enterprise and business-specific applications, custom-developed solutions, websites, integrations, reporting platforms, and analytics initiatives.
Maintain an inventory of business applications, integrations, websites, data assets, and technology services, including ownership, lifecycle status, support requirements, and risk assessments.
Establish documentation standards, cross-training frameworks, and technical debt reduction strategies to improve operational resilience and continuous improvement.
Partner with central IT and information security teams on compliance, risk mitigation, incident response, and technology governance.
Support employee growth through mentoring, coaching, professional development, and succession planning.
Drive requirements gathering, work priorities, project review, and change management for cross-functional technical resources, including software developers, data analysts, and application infrastructure support teams.
Serve as the primary technology advisor and liaison to divisional leadership and supported business units.
Oversee technology-related contracts, vendor relationships, licensing agreements, service agreements, and project and operational budget planning.
Perform other duties as assigned.