Front Office Manager
About The Position
The Front Office Manager leads and manages all Front Office operations at the AC Hotel Cincinnati at The Banks. The role oversees guest services, ensures exceptional service standards, and drives operational efficiency. It includes involvement in the hotel's financial performance, including managing the annual budget, maintaining labor costs to forecast and budget, managing spending accounts, and reviewing monthly Profit & Loss reports. The manager develops and mentors the Front Desk Agent team, ensures training materials are in place and used, and implements coaching, career planning, and recognition programs for associates. The position also monitors room inventory, rates, and plan availability; leads the team in maintaining average daily rate and forecasting occupancy to maximize revenue; and models professional, engaging guest service. The manager assists with check-ins, guest requests and concerns, service recovery, and coordination with Maintenance and Housekeeping, while providing hotel staff with necessary information.
Requirements
- Experienced hospitality leader with a strong background in hotel operations and team management.
Responsibilities
- Oversee all Front Office operations and guest services.
- Ensure exceptional service standards and operational efficiency.
- Manage the annual budget, maintain labor costs to forecast and budget, manage spending accounts, and review monthly Profit & Loss reports.
- Develop and mentor Front Desk Agents.
- Ensure proper training materials are in place and used by each department.
- Implement coaching, career planning, and recognition programs for associates.
- Monitor room inventory, rates, and plan availability; maintain average daily rate and forecast occupancy to maximize revenue.
- Lead by example in handling guest interactions professionally and providing engaging, sincere customer service.
- Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
- Resolve guest problems and provide service recovery.
- Coordinate the day with Maintenance and Housekeeping.
- Interact professionally with hotel staff and assist other departments with necessary information.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
