Assistant Manager, Branch Office - Bucktown

Navy Federal•Chicago, IL

1d•Onsite

About The Position

The Assistant Manager assists the Branch Manager of a small, medium, or large branch office by overseeing efficient branch operations and ensuring operational functions are completed and properly performed by branch staff. The role supervises and develops the branch team, supports member service and business goals, monitors operational controls, and helps ensure compliance with applicable policies and procedures. The position also supports branch staffing, budgeting, purchasing, training, business performance analysis, and community outreach. The Assistant Manager acts as Manager when the incumbent is absent and performs other duties as assigned. The schedule is available Monday through Saturday, with hours based on business needs. The position is based at 2413 N Elston Avenue, Chicago, IL 60647, and may require working at or permanently transferring to neighboring branches within a reasonable commuting distance, based on business needs.

Requirements

Meet scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings, and checking accounts.
Working knowledge of multiple financial products, such as consumer mortgage loans, credit cards, and/or savings and checking accounts.
Working knowledge of functions relating to cash and ATM operations.
Ability to manage multiple priorities independently and/or in a team environment.
Exposure to member or customer service operations.
Exposure to mentoring and leading employees.
Effective organizational, planning, and time-management skills.
Effective skill exercising initiative and using good judgment to make sound decisions.
Effective skill interacting diplomatically and tactfully with staff, management, vendors, and members.
Effective verbal and written communication skills.
Effective word-processing and spreadsheet software skills.

Nice To Haves

Bachelor's degree in Accounting, Business Administration, or equivalent combination of training, education, and experience.
Familiarity with financial institution and lending practices, principles, and regulations.
Familiarity with retail banking industry best practices.

Responsibilities

Supervise and lead the branch team in providing members with Navy Federal Credit Union products and services, including lending products and depository accounts such as checking, savings, certificates, IRA, revocable trust, and estate accounts.
Assist the Manager in monitoring cash operations and branch self-auditing efforts to protect credit union assets and maintain operational limits.
Manage staff to ensure vault opening, closing, and balancing procedures are completed.
Participate in outside marketing and promotional activities for members and potential members, including financial presentations, local events, and realtor or trade shows and events.
Participate in recruiting, onboarding, and initial training of team members.
Participate in budgeting, purchasing, tracking, and records retention for business expenses.
Guide team development and continual growth in technical, interpersonal, and leadership skills.
Support the team in achieving and maintaining product, service, and business goals, including cross-servicing Navy Federal products and services.
Assist with leading and training team members to deliver high-quality member service.
Analyze reports and conduct trend analysis to optimize business performance.
Ensure compliance with security, safety, and emergency preparedness procedures.
Ensure compliance with HR policies, practices, and procedures, including timekeeping, recruiting, compensation, separations, and leave usage.
Ensure the team follows, complies with, and regularly reviews required policies, practices, and procedures.
Supervise daily activities and ensure adequate, skilled staffing; select employees.
Establish performance goals and priorities; prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input and/or prepare budget requirements for the Annual Financial Plan (AFP).
Ensure section or branch goals and objectives align with division or department strategy.
Ensure efficient operations.
Act as Manager in the incumbent's absence.
Perform other duties as assigned.