Assistant Branch Manager II - Downtown Office

QNB Bank•Quakertown, PA

About The Position

The Assistant Branch Manager supports the Branch Manager in leading daily branch operations, delivering exceptional customer service, and growing business in the community. The role supervises and develops staff, ensures compliance with banking policies and regulations, and helps meet branch sales, service, and profitability objectives. The Assistant Branch Manager develops deposit business, builds and retains customer relationships, generates referrals, and reinforces Q2 sales and service practices through coaching, observations, training, and team motivation. The role provides leadership, training, supervision, and delegation of day-to-day operational work. It acts as a resource for complex customer issues, operational risk, and team support, and represents the Bank in community activities. The Assistant Branch Manager runs the branch when the Branch Manager is absent, opens and closes the branch as needed, and is prepared to perform branch functions when staffing requires it. The position also supports cross-training under the Branch Universal Banker Model. Responsibilities include overseeing teller operations, cash and vault processes, branch reconciliations, reports, audits, security controls, and regulatory compliance. The Assistant Branch Manager assists with fraud-related matters and required SAR or CTR filings, provides customer service across deposit products and consumer loans, and participates in staff development, meetings, training, community involvement, and performance evaluations. The schedule may include weekend branch hours, non-standard hours, work at other branch locations, and travel to meetings, training, and events.

Requirements

High school diploma or equivalent.
Basic reading, writing, and arithmetic skills.
Proficiency in all aspects of the job.
At least three years of supervisory experience.
At least three years of progressively responsible experience within a financial organization.
A proven track record of training individuals on operational protocols, bank policies, and procedures.
Successful ability to motivate team members in QNB’s Service Excellence practices.
Strong product knowledge and ability to coach Q2 Service and Sales referrals and product campaigns.
Ability to comply with government regulations, QNB policies, and established operations and security procedures.
Successful completion of two PBA courses recommended by the Branch Manager, with a final grade of C or higher; currently these are Fundamentals of Banking and Consumer Lending.
Completion of the Continuing Education/Training checklist annually.
Pennsylvania Notary and Medallion Signature Certification.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results.
Recommendation for promotion from a supervisor, SVP/CBO, or EVP/CRO&CBBO.
Ability to work a flexible schedule, including weekend branch hours, and attend events during regular and non-standard hours.
Ability to work at other branch locations and travel to Bank and business locations for meetings, training, and events.
Strong communication, interpersonal, customer service, decision-making, problem-solving, and time-management skills; ability to give feedback and coach and counsel team members.
Ability to relate to others beyond giving and receiving instructions.

Nice To Haves

Completion of some college courses.
Knowledge of the Bank’s deposit products and services, lending policies and guidelines, and specific loan programs, qualifications, procedures, and policies.
Independent decision-making, effective delegation, and leadership skills.
Thorough knowledge of branch operations and ability to coordinate daily branch functioning and resolve employee and customer problems.
Previous experience in a supervisory role.

Responsibilities

Implement and model Q2 Service and Sales programs, complete weekly Q2 observations, and provide coaching, praise, and redirection.
Support the Branch Manager in achieving sales, service, and profitability objectives.
Supervise, coach, train, and motivate branch staff to provide customer service and achieve performance goals.
Attend Q2 Coach Training and Staff Development sessions and support staff development, sales performance, and adherence to policies and procedures.
Run the branch in the Branch Manager’s absence and open or close the branch as needed.
Ensure schedules, operating policies, and procedures are followed.
Build customer relationships and provide courteous, confidential, professional, prompt, efficient, and accurate service through consultative selling and cross-selling.
Help maintain audit readiness, ensure audit compliance and procedure quality control, and recommend or initiate corrective actions.
Ensure compliance with Bank policies and procedures and applicable state and federal regulations.
Complete and maintain daily, weekly, and monthly reports, including security reports and audits of cash drawers, TCRs, vaults, ATMs, and branch logs.
Supervise the teller area as needed by assigning work, answering questions, resolving problems, explaining procedures, coaching staff, and supporting productivity and daily office settlement.
Perform branch transactions and operational functions, including ATM and vault settlements and balancing cash drawers and Teller Cash Recyclers.
Oversee daily cash availability, weekly cash shipments, vault oversight, and daily auditing, reporting, and balancing processes.
Oversee teller reconciliations and ensure compliance with operating, regulatory, and security procedures.
Provide customer service, leadership, conflict resolution, process improvement, and clear communication.
Open, close, and service deposit products and take and disburse consumer loans.
Assist with branch security procedures and internal controls; support the Bank Security Officer with fraud or suspected fraud cases and complete and file SARs or CTRs as needed.
Communicate professionally with internal and external customers and business partners by telephone, email, and written correspondence.
Work flexible schedules that may include weekend hours and Bank or community events outside standard hours; work at other branches and travel to meetings, training, and events as required.
Attend and ensure staff attendance at branch and Bank meetings, training, and development sessions; facilitate meetings as requested.
Complete compliance training on time and apply it to the role, including supervision of other employees.
Serve as a role model, leader, and resource to peers; contribute to internal committees as needed.
Complete performance evaluations and make recommendations.
Participate in local volunteer or charitable organizations and support the community.
Assume additional job-related duties as requested.