Branch Manager 3 - Downtown Clarksville Office

U.S. Bank•Clarksville, TN

20h•$75,060 - $91,740

About The Position

The Branch Manager leads and manages branch operations to meet goals and ensure compliance with banking laws and regulations. The role ensures that team members deliver an excellent customer experience consistent with U.S. Bank’s culture and core values, and regularly coaches, develops, mentors, and trains employees. It exercises independent judgment and discretion in performing the role’s duties. The Branch Manager uses communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. The role helps individual and business customers pursue financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. It leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z is required; registration includes criminal background and credit checks.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills for evaluating credit requests, preparing budgets, and determining marketplace trends.
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to ensure goals are met and banking laws and regulations are followed.
Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members; provide motivation and direction.
Identify customers’ financial needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
Lead the customer experience and work to expand the customer base.
Participate in the local market and community to identify needs and promote U.S. Bank products and services.
Meet NMLS registration requirements under the S.A.F.E. Act of 2008 and Regulation Z.