Assistant Branch Manager - Limerick Office

QNB Bank•Limerick, PA

About The Position

The Assistant Branch Manager supports the Branch Manager in leading daily branch operations, delivering exceptional customer service, and driving business growth within the community. The role oversees staff performance, ensures compliance with banking regulations, and contributes to branch sales and service objectives through new business development, referrals, relationship retention, and effective coaching. The Assistant Branch Manager provides leadership, training, supervision, and operational support, and serves as a resource for complex customer issues and operational risk. The role also represents the Bank in community activities and may need to perform any branch function when staff are unavailable, including Head Teller responsibilities where no dedicated Head Teller position exists. The position implements and models Q2 Service and Sales programs, completes weekly Q2 observations as a Q2 Coach, and supports staff development and achievement of performance goals. It may run the branch in the Branch Manager’s absence, open and close the branch as needed, maintain operating standards and records, support audit readiness, and ensure compliance with Bank policies and applicable regulations. Operational duties include oversight of tellers, cash, vaults, ATMs, TCRs, settlements, reconciliations, security controls, and required reports. The role may also open, close, and service deposit products, take and disburse consumer loans, and assist with fraud cases and filing SARs or CTRs as needed. The Assistant Branch Manager supports team development, performance evaluations, compliance training, internal meetings and committees, and community involvement. The role requires flexibility to work weekend branch hours, participate in events outside standard hours, work at other branch locations, and travel to meetings, training, and events. Additional job-related duties may be assigned.

Requirements

High school diploma or equivalent; basic reading, writing, and arithmetic skills.
At least one year of previous supervisory experience.
At least three years of progressively more responsible experience within a financial organization.
Proven track record of training individuals on operational protocols, bank policies, and procedures.
Demonstrated ability to motivate team members in QNB’s Service Excellence and coach Q2 Service and Sales referrals and product campaigns.
Strong product knowledge.
Ability to fulfill QNB compliance requirements for operations and security by following government regulations, Bank policy, and established procedures.
Successful completion of two PBA courses recommended by the Branch Manager, with a final grade of C or higher; currently, Fundamentals of Banking and Consumer Lending.
Fulfill the annual Continuing Education/Training checklist.
PA Notary and Medallion Signature Certification.
Meet the requirements of the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations; continued employment is contingent on meeting requirements, including acceptable background investigation results.
Ability to work a flexible schedule that includes weekend branch hours and Bank or community events during regular and non-standard hours.
Ability and willingness to work at other branch locations and travel to meetings, training, and events.
Good communication, interpersonal, customer service, decision-making, problem-solving, and time-management skills.
Ability to provide feedback and coach and counsel branch team members.
Ability to relate to others beyond giving and receiving instructions.
Demonstrated ability to act as a role model, leader, and resource to peers.
Knowledge of Bank deposit products and services, lending policies and guidelines, and loan programs, qualifications, procedures, and policies.
Independent decision-making, effective delegation, and leadership skills.
Thorough knowledge of branch operations to coordinate daily branch functions and resolve employee and customer problems.

Nice To Haves

Completion of some college courses.
Previous experience in a supervisory role.

Responsibilities

Implement and model Q2 Service and Sales programs, complete weekly Q2 observations, and coach staff through praise and redirection.
Support the Branch Manager in meeting sales, service, and profitability objectives.
Supervise, train, motivate, and coach branch staff; support team development, productivity, customer service, and fair work distribution.
Run the branch in the Branch Manager’s absence and open or close the branch as needed.
Ensure schedules, operating policies, procedures, and applicable regulations are followed.
Build customer relationships and provide courteous, confidential, consultative, prompt, efficient, and accurate service, including cross-selling.
Assist with audit readiness, audit compliance, procedure quality control, and corrective actions.
Ensure daily, weekly, and monthly reports are current and complete, including security reports and audits of cash drawers, TCRs, vaults, ATMs, and branch logs.
Supervise teller operations, assign work, answer questions, resolve problems, explain procedures, and cross-train staff for daily office settlement.
Perform branch transactions and operational functions, including ATM and vault settlements and balancing cash drawers or TCRs.
Oversee daily cash availability, cash shipments, vault operations, and daily auditing, reporting, and balancing processes.
Oversee teller reconciliations and assist as needed; ensure tellers follow operating, regulatory, and security requirements.
Open, close, and service deposit products and take and disburse consumer loans.
Assist the Branch Manager with branch security procedures and support the Bank Security Officer with internal controls and fraud or suspected fraud cases; complete and file SARs or CTRs as needed.
Communicate professionally with internal and external customers and business partners by telephone, email, and written correspondence.
Attend staff meetings, training sessions, and Bank or community events; travel to Bank and business locations as needed.
Support community involvement through local volunteer or charitable organizations and represent the Bank at community activities.
Complete assigned compliance training and annual continuing education requirements; apply training to the role and supervision of employees.
Attend and ensure staff attendance at branch and Bank meetings; present at or facilitate workshops, training sessions, and meetings when requested.
Participate in internal committees as needed and contribute meaningfully.
Complete performance evaluations and make recommendations.
Assume additional job-related duties as requested.