Assistant Branch Manager - Souderton Office

QNB Bank•Hilltown Township, PA

About The Position

The Assistant Branch Manager supports efficient and effective branch operations and performs administrative duties in support of the branch banking function. The role models and coaches QNB Service and Sales programs, works to meet goals and quality standards, and provides courteous, confidential, professional, prompt, efficient, and accurate customer service through consultative selling and cross-selling. The Assistant Branch Manager opens, closes, and services deposit products and takes and disburses consumer loans. The position resolves customer problems and runs the branch in the Branch Manager’s absence, including opening and closing the branch as needed. The role directs customer-service-counter workflow and oversees, develops, and coaches staff to maintain productivity and service quality and distribute assignments fairly. It ensures daily office settlement, performs Senior FSR and/or FSR Supervisor duties as needed, and makes performance-evaluation recommendations for FSRs and/or Universal Bankers. The Assistant Branch Manager completes compliance training and applies it to their duties and supervision of others, serves as a peer role model and resource, participates actively on an internal committee, and may present at training workshops and Service and Sales meetings. The position requires availability during all branch operating hours, which may include weekends and holidays, and may include additional job-related duties as requested. Community involvement through local volunteer and/or charitable organizations is also expected.

Requirements

High school diploma or equivalent.
At least one year of previous supervisory experience.
Three years of progressively more responsible experience within a financial organization.
Recommendation for promotion by a supervisor, SVP/CBO, or EVP/CRO&CBBO.
Demonstrated ability to motivate team members in QNB Service Excellence.
Ability to lift and maneuver 25–30-pound coin bags.
Communication skills that support QNB sales efforts, including identifying and fulfilling customers’ current and future needs.
Basic reading, writing, and arithmetic skills.
Strong product knowledge and ability to champion and coach Q2 Service and Sales referrals and product campaigns.
Ability to fulfill QNB compliance requirements in operations and security procedures.
Successful completion of any two PBA courses recommended by the Branch Manager, with a final grade of C or higher; currently these are Fundamentals of Banking and Consumer Lending.
Annual fulfillment of Universal Banker checklist recertification requirements.
PA Notary and Medallion Signature Certification.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results.
Availability during all operating branch hours, which may include weekends and holidays.
Proficiency in all aspects of the job.

Nice To Haves

Completion of some college courses.
Familiarity with QNB FSR, platform, and consumer loan application policies, procedures, and guidelines.
Knowledge of QNB’s sales system and products.

Responsibilities

Implement, model, and coach Q2 Service and Sales programs to help achieve goals and meet or exceed quality standards.
Follow prescribed schedules and operating policies and procedures.
Build customer relationships and provide courteous, confidential, professional, prompt, efficient, and accurate service through consultative selling and cross-selling.
Open, close, and service deposit products at various branch locations, including taking and disbursing consumer loans.
Resolve customer problems in a positive and efficient manner.
Run the branch effectively and professionally in the Branch Manager’s absence, including opening and closing as needed.
Participate in local volunteer and/or charitable organizations in support of the community.
Present at training workshops and Q2 Service and Sales meetings as necessary.
Complete assigned compliance training in a timely manner and apply it to job duties and supervision of employees.
Serve as a role model, leader, and resource to peers; actively contribute to an internal committee.
Direct customer service counter workflow, including staff oversight, development, and coaching; ensure productivity, customer service, and fair distribution of work assignments.
Ensure daily office settlement and perform Senior FSR and/or FSR Supervisor duties as necessary.
Make recommendations regarding performance evaluations for FSRs and/or Universal Bankers.
Perform additional job-related duties as requested.
Comply with operational and security requirements, government regulations, QNB policies, and established procedures.
Maintain annual recertification of Universal Banker checklist requirements.
Meet the requirements of the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations for continued employment.