Community Office Supervisor (Assistant branch manager)

1ST SUMMIT BANK•Altoona, PA

About The Position

The Community Office Supervisor, also identified as Assistant Branch Manager, supports customer relationships and business development, branch operations and administration, and team development. The supervisor serves as acting branch leader when the PBO is absent, helping maintain continuity of operations and supporting the branch’s performance goals. This position supervises employees and may perform other duties as assigned or directed.

Requirements

Excellent verbal, written, and interpersonal communication skills.
Ability to influence positive outcomes through coaching, collaboration, and relationship building.
Strong leadership presence and ability to inspire trust, confidence, and accountability.
Strategic thinking and ability to connect daily activities to broader branch objectives.
Strong organizational skills and ability to balance multiple priorities.
Sound decision-making and independent judgment in complex situations.
Results-oriented mindset with a strong focus on customer experience.
Ability to build relationships within the community.
Emotional intelligence.
Commitment to developing future leaders and fostering continuous improvement.
Ability to analyze performance results and implement plans to improve them.
Proficiency with technology and digital banking tools, and ability to learn new systems and assist customers with digital banking solutions.
High school diploma or equivalent required.
3–5 years of retail banking experience required.
Previous experience leading, coaching, and developing team members to achieve sales and operational goals required.
Consumer loan experience required.
Ability to concentrate and maintain focus and mental alertness.
Ability to lift and move up to 25 pounds.
Ability to communicate in person, by email, and by telephone with customers and staff.
Ability to sit and/or stand for extended periods.
Close vision and ability to adjust focus may be required.

Nice To Haves

Associate or bachelor’s degree preferred.
Business development experience preferred.
Experience managing branch performance goals and analyzing data to improve results preferred.

Responsibilities

Build and maintain relationships with existing and prospective customers by identifying financial needs, recommending solutions, and delivering strong customer service.
Respond to customer inquiries and resolve complex issues and concerns.
Identify opportunities to expand customer relationships through deposit, loan, wealth, and digital banking services, and referrals to other business lines.
Conduct customer outreach and follow-up using the bank’s CRM system to deepen relationships, generate referrals, and support branch growth.
Oversee customer outreach efforts and coach professionals on consistent execution.
Represent the bank through networking, business development, and community involvement.
Perform account servicing, loan preparation, and other banking activities.
Review branch performance reports and use the data to identify opportunities to improve results.
Serve as acting branch leader in the PBO’s absence and ensure continuity of branch operations.
Organize priorities, monitor workflow, and support timely completion of operational responsibilities and customer needs.
Monitor operational reports and assist with timely, accurate completion of regulatory, audit, and compliance requirements.
Manage operational, compliance, fraud, and security risks, and promote fraud awareness and prevention.
Maintain a professional, organized, customer-focused branch environment that meets bank standards.
Help manage customer flow by directing customers to appropriate banking professionals.
Provide day-to-day direction, guidance, and support to branch professionals.
Conduct regular team meetings to communicate updates, policies, procedures, goals, and branch priorities.
Assist the PBO in identifying, developing, and preparing future branch leaders.
Coach and support employees in identifying customer opportunities, conducting financial conversations, and achieving sales and relationship goals.
Recognize and celebrate individual and team accomplishments through recognition, positive reinforcement, and communication.
Participate in meeting the Community Banking Office’s short- and long-term goals and objectives, including attending the annual office-goals meeting and monthly Retail Banking Management Meeting.
Perform other duties as assigned or directed.