Assistant Branch Manager - Souderton Office

QNB Bank•Souderton, PA

About The Position

The Assistant Branch Manager supports efficient and effective branch operations and performs administrative duties for the branch banking function. The role models and coaches QNB’s service and sales programs, builds customer relationships, provides accurate and courteous service, and helps customers with deposit products and consumer loans. The Assistant Branch Manager directs customer-service-counter workflow, supports staff development and productivity, and runs the branch in the Branch Manager’s absence. The role also supports compliance, security, community involvement, and internal committee participation.

Requirements

High school diploma or equivalent; completion of high school, vocational training, or equivalent is also specified.
At least one year of previous supervisory experience.
Three years of progressively more responsible experience within a financial organization.
Recommendation for promotion by a supervisor, SVP/CBO, or EVP/CRO&CBBO.
Demonstrated success motivating team members in QNB’s Service Excellence.
Proficiency in all aspects of the job.
Strong communication skills that support QNB’s sales efforts, including identifying and fulfilling customers’ current and future needs.
Basic reading, writing, and arithmetic skills.
Strong product knowledge and ability to champion and coach Q2 Service and Sales referrals and product campaigns.
Successful completion of any two PBA courses recommended by the Branch Manager, with a final grade of C or higher; currently, these are Fundamentals of Banking and Consumer Lending.
Annual fulfillment of Universal Banker checklist recertification requirements.
PA Notary and Medallion Signature Certification.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results for ongoing employment.
Ability to lift and maneuver 25–30-pound coin bags.

Nice To Haves

Completion of some college courses is preferred.
Familiarity with QNB’s FSR, platform, and consumer loan application policies, procedures, and guidelines.
Knowledge of QNB’s sales system and products.

Responsibilities

Implement, model, and coach Q2 Service and Sales programs to meet goals and quality standards.
Follow prescribed schedules and operating policies and procedures.
Build customer relationships and represent QNB in a courteous, confidential, and professional manner.
Provide prompt, efficient, and accurate service through consultative selling and cross-selling.
Open, close, and service deposit products at various branch locations, and take and disburse consumer loans.
Resolve customer problems positively and efficiently.
Run and open or close the branch as needed in the Branch Manager’s absence.
Participate in local volunteer and charitable organizations to support the community.
Present at training workshops and Q2 Service and Sales meetings as necessary.
Complete compliance training on time and apply it to assigned duties, responsibilities, and employee supervision.
Serve as a role model, leader, and resource to peers, and contribute meaningfully as an active member of an internal committee.
Direct customer-service-counter workflow, including overseeing, developing, and coaching staff and ensuring productivity, customer service, and fair work assignments.
Ensure daily office settlement and perform Senior FSR and/or FSR Supervisor duties as necessary.
Make recommendations regarding performance evaluations for FSRs and/or Universal Bankers.
Maintain availability during all operating branch hours, which may include weekends and holidays.
Fulfill additional job-related duties as requested.
Comply with operational and security requirements, government regulations, QNB policies, and established procedures.
Maintain annual recertification of Universal Banker checklist requirements and meet applicable S.A.F.E. Mortgage Licensing Act requirements.